cxservice360

SEPTEMBER 11, 2023

In the fast-paced world of modern business, providing exceptional customer support is no longer optional, it is a necessity. To excel in this critical aspect The post Optimizing Customer Service using FreshDesk Omnichannel appeared first on CXService360.

Omnichannel 80

Omnichannel Customer Service 80

Customer Think

SEPTEMBER 11, 2023

The image above sits on my desk in my home office as a source of inspiration. It is a simple note from one of my favorite business authors, Jim Collins, responding to an unsolicited copy of our book, The Customer Culture Imperative.

Customer Loyalty 67

Customer Loyalty Customer Experience 67

Win the Customer

SEPTEMBER 11, 2023

Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. However, in order to truly understand and improve the CX you’re offering, you need to measure it. This is where CX metrics for success come into play. In this blog post, we’ll delve into the crucial Key Performance Indicators (KPIs) that define CX success and show you how to leverage them for maximum impact.

Net Promoter Score 59

Net Promoter Score CX Customer Experience NPS 59

Customer Think

SEPTEMBER 11, 2023

We have multiple ways of evaluating prices. These differ in terms of how easy they are for us to do and how accurate they are. Understanding how customers evaluate pricing can help you correctly price your products or services.

Customer Loyalty 59

Customer Loyalty 59

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Lightico

SEPTEMBER 11, 2023

Digital transformation has become more than just a buzzword in the auto finance industry. It has become a necessity for survival and success and captive auto lenders lead the way in embracing technology to enhance their operations. However, there is still a significant gap between the digitization efforts at the top of the funnel and the lingering manual processes that persist at the bottom of the funnel in digital transformation projects.

Finance 52

Finance Compliance Unstructured Data AI 52

Customer Think

SEPTEMBER 11, 2023

Good companies care about their customers. But to really understand their wants and needs, brands should know who their customers are. Sounds simple, right? No such luck.

Technology 59

Technology Technology 59

Customer Think

SEPTEMBER 11, 2023

The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape. In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022. Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.

Predictive Analytics 81

Predictive Analytics Customer Experience Retail Sales 81

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Customer Think

SEPTEMBER 11, 2023

A version of article was first published in the September 2023 edition of the International Journal of Sales Transformation. For many successful and ambitious salespeople, their first move into sales management is perhaps the defining moment in their career. Some will succeed. Some will fail. Some will make the move and then wish they had never abandoned the simpler life of a salesperson.

Sales 52

Sales 52

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

SEPTEMBER 11, 2023

The Advantages of the Incumbent Vendor Leveraging Its Impact on Managing Competition, Renewals and Expansion Sales (A Never Stop Learning!

Sales 59

Sales 59

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? Are you successfully achieving the goals you set for the previous year, or do you find yourself lagging behind? To answer these questions it is important to assess your performance and ensure that you are headed in the right direction. And to do that you need to use a SaaS feedback platform that can set and track your SaaS KPIs the right way.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Customer Think

SEPTEMBER 11, 2023

Sellers in B2B tech today are in the eye of a perfect storm. The pandemic-era boom of inbound leads has slowed, but the pressure for sellers to close deals is higher than it’s ever been. This is a moment for sales teams to rethink their approach to prospecting in an intentional way.

Sales 59

Sales B2B Technology Technology 59

Intercom

SEPTEMBER 11, 2023

You satisfy your customers, but can you satisfy our curiosity? With Ashley Cicchetto, Manager of Customer Success at AR Workflow. Please tell us a little bit about your company and what you do there. I am the Manager of Customer Success for AR Workflow. At AR Workflow, we help restoration contractors get paid, on average, 21 days faster using our one-of-a-kind automated invoicing features.

Invoicing 59

Invoicing Customer Service Customer Experience 59

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