Callminer

JULY 19, 2023

Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.

AI 238

AI 238

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

CSAT.AI

JULY 19, 2023

Reports show that empathy started declining even before the pandemic. This year, the 2023 Customer Rage Survey indicates customers are experiencing more problems and 79% will complain about them. Not only are performers like Harry Styles and Pink having objects thrown at them on stage , your agents have abuse thrown at them regularly. There are ways to support agents even with consumer rage on the rise. 1) Reduce Consumer Problems One of the reasons customers are angry according to the 2023 Cus

Sentiment Analysis 74

Sentiment Analysis AI Contact Center CX 74

DMG Consulting

JULY 19, 2023

Donna Fluss provides insight on quantifying benefits for a contact center technology investment Donna Fluss July 19, 2023 There’s not one answer to this common question since it varies from company to company. Hear what Donna thinks is of critical importance when considering the quantification. The post Donna Fluss provides insight on quantifying benefits for a contact center technology investment appeared first on DMG Consulting.

Contact Center 62

Contact Center Technology Technology 62

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

eglobalis

JULY 19, 2023

From here to affinity – how to build customer centricity in professional services The post From here to affinity – how to build client centricity in professional services appeared first on Eglobalis.

Customer Relationship 66

Customer Relationship Innovation AI Customer Loyalty 66

Zonka Feedback

JULY 19, 2023

Looking for a more powerful and comprehensive alternative to Hotjar? Here are some of the most powerful Hotjar alternatives you can switch to in 2023! When it comes to analyzing user behavior, optimizing conversions, and improving the overall user experience on your website or application, Hotjar has long been a popular choice. Started in 2014, Hotjar offers a comprehensive suite of features, helping businesses make data-driven decisions to improve conversions and enhance the overall user journe

52

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RateMyService

JULY 19, 2023

A path to boosting workforce productivity source: Gallup The world of work is transforming, with organizations grappling with the challenges of an evolving business landscape. Amidst these changes, employee experience stands out as a critical driver of success. Gallup’s State of the Global Workplace 2023 Report reveals a concerning reality for Kenyan businesses: 83% of respondents are disengaged and detached from their workplace. source: Gallup Thriving: These employees find their work meaningfu

Construction 52

Construction CX 52

Zonka Feedback

JULY 19, 2023

Find out what makes a Voice of Customer program so important & how you can create one for your business. Learn the VoC process broken down in simple steps. While some companies thrive with their Voice of Customer programs, some struggle to sift the noise from the useful customer voice. What distinguishes a successful Voice of Customer approach from others is a proper strategy that prepares businesses for every stage of the VoC program.

VOC 52

VOC Customer Feedback 52

The DiJulius Group

JULY 19, 2023

Prepare to harness your potential and rip through barriers that have held you back. Get ready to learn from high-performance coach, speaker, author, and founder of multiple coaching programs, Brett Eaton, as he guides us through his unique strategies that have propelled countless clients toward their greatest achievements. Brett’s approach to high-performance coaching, grounded in.

52

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Zonka Feedback

JULY 19, 2023

Looking for a more powerful and comprehensive alternative to Hotjar? Here are some of the most powerful Hotjar alternatives you can switch to in 2023! When it comes to analyzing user behavior, optimizing conversions, and improving the overall user experience on your website or application, Hotjar has long been a popular choice. Started in 2014, Hotjar offers a comprehensive suite of features, helping businesses make data-driven decisions to improve conversions and enhance the overall user journe

52

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

JULY 19, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

Customer Think

JULY 19, 2023

In the ever-evolving world of transport and logistics, the implementation of Internet of Things (IoT) solutions has emerged as a game-changer. With IoT, the ability to seamlessly connect and monitor various devices and systems has revolutionized the industry, promising increased efficiency, real-time tracking, and improved safety.

Transportation 40

Transportation Gaming Technology Technology 40

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. 74% is a lot, right? This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connecti

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Customer Think

JULY 19, 2023

Every business leader knows that their company’s success hinges on one thing: its people. Unfortunately, businesses that employ hourly workers have been struggling to attract and retain the people they need, and it’s having a trickle-down effect on their operations, the customer experience, and revenue.

Customer Experience 40

Customer Experience 40

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cxservice360

JULY 19, 2023

The e-commerce landscape has grown incredibly competitive, and to stand out, it’s more crucial than ever to provide a seamless user experience on your website. The post Crafting a Seamless User Experience in E-commerce Websites Through Expert Web Development appeared first on CXService360.

E-commerce 40

E-commerce Customer Service 40

Customer Think

JULY 19, 2023

In any customer service-driven business, it makes sense that there is a good amount of emphasis placed on the customer experience, but giving attention to the employee experience can give one’s business a significant boost as well.

Customer Service 40

Customer Service Customer Experience 40

Customer Think

JULY 19, 2023

Most people say that two things in life are certain: death and taxes. But, in our growing technology age, you may want to add a third: software updates. “Bugs are an inevitable byproduct of writing software.

Technology 40

Technology Technology 40

Customer Think

JULY 19, 2023

The modern digital world demands we undergo a series of authentication and authorization practicrs whenever we access our applications, accounts, or resources online. Whether booking a flight or signing in to your Netflix account, you must prove your identity before finalizing the transaction.

Technology 40

Technology Technology 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

JULY 19, 2023

Businesses and organizations are increasingly using the term “data transparency” in everyday work, but its meaning is not always clear. That’s because it is a relatively new concept and one that is still evolving.

Customer Loyalty 40

Customer Loyalty 40