Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives. This means that the more than 900 payers 1 in the current U.S. healthcare market must continue to transform how they interact with consumers if they want t

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Doing CX Right

DECEMBER 17, 2021

Scott McKain, Hall of Fame Speaker & "Iconic " author, reveals how to create distinction to attract & retain customers and employees too. The post Distinguishing Your Brand In A Hyper-Competitive Marketplace appeared first on Doing CX Right.

CX 119

CX Customer Experience 119

Uniphore

DECEMBER 17, 2021

Where. The Star Gold Coast. When. Feb 24th & 25th 2022. Who. Ravi Saraogi Co-founder and President APAC. Join Uniphore at the Customer Contact Week event on the Gold Coast this February! Where? The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Booking information and discounts can be viewed on the CCW website.

Sales 130

Sales Technology Technology 130

Lumoa

DECEMBER 17, 2021

M.Sc., MBA and a co-founder of Lumoame Oy Carlos del Corral , has been appointed as the CEO of Lumoame Oy, (“Lumoa”) as of 17th December 2021. Johanna Sinkkonen , a co-founder, will leave her position as CEO. The business and growth of Lumoa are driven by the megatrends of data driven decision making, customer focus and digitalization. Lumoa AI is used in multiple industries, such as telco, ecommerce, logistics, retail, banking and utilities.

Voice of the Customer 83

Voice of the Customer AI Retail Customer Feedback 83

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

Uniphore

DECEMBER 17, 2021

Set your organization up for success with these best practices for automation implementation. More outsourced service providers are turning to technology to stay competitive in an increasingly digital world. At the top of the list for those planning or undergoing “digital transformation” is Conversational Automation. And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satis

Net Promoter Score 130

Net Promoter Score Compliance Contact Center NPS 130

Help Scout

DECEMBER 17, 2021

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

Customer Service 107

Customer Service 107

Help Scout

DECEMBER 17, 2021

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

80

80

Doing CX Right

DECEMBER 17, 2021

How best to know you’re a good leader? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss. The post 7 Signs You’re a Good Boss appeared first on Doing CX Right.

CX 59

CX Customer Experience 59

Zendesk

DECEMBER 17, 2021

Employees are the heart of any business. Their well-being and engagement with their workplace determine how successful an organization will be at achieving its goals. To stay competitive in this digital-first pandemic world, your business’ technological capabilities must meet your employees’ needs. A new report from Gartner, Important Emerging Technologies for the Digital Workplace , outlines the technologies and strategic actions organizations should take to prepare and succeed in the new futur

Technology 52

Technology Technology AI 52

VOZIQ

DECEMBER 17, 2021

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges and stay on top of the latest trends. The December edition of our Customer Intelligence Roundup entails key strategies for customer-focused leaders to improve customer experience delivery and drive customer loyalty. 15 Unique Ways to Effectively Boost Customer Retention.

Customer Retention 52

Customer Retention Customer Loyalty AI Customer Relationship 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

DECEMBER 17, 2021

OIt’s that time of the year again and, as we deck our halls, munch on mince pies, and revel in all the joy the festive season brings, sales. 17th Dec 2021. By Ed Whitehead Managing Director, EMEA.

Retail 40

Retail Sales 40

Zendesk

DECEMBER 17, 2021

Knowing whether or not your company is making a profit is essential to building a successful business strategy. The real question is: Do you know why your company is or isn’t profitable? This is the essence of the sales mix. Sales mix digs deep into the individual percentages and profits of your products so you can determine what stays, what goes, and what gets an update.

Sales 95

Sales Sports CRM 95

MyCustomer Experience

DECEMBER 17, 2021

OIt’s that time of the year again and, as we deck our halls, munch on mince pies, and revel in all the joy the festive season brings, sales. 17th Dec 2021. By Ed Whitehead Managing Director, EMEA.

Retail 52

Retail Sales 52