Logicalware

NOVEMBER 25, 2021

The holiday season is one of the busiest times of year for retailers. From September to January, shops are a frenzy of Halloween, Cyber Week, Black Friday, Christmas, Boxing Day and New Year sales. And behind the scenes, contact centres are inundated with customer requests for stock updates, product information, deliveries and returns. So how can you ensure your contact centre is ready for this seasonal demand?

Retail 98

Retail Sales Start-ups CRM 98

Beyond Philosophy

NOVEMBER 25, 2021

One of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today because it is likely a problem some of you share. Jeanne-Claude’s problem is that his company offers a complicated product, and despite their offering being better than the competition, the competition is winning. .

Hospitality 78

Hospitality Hospitality CRM Legal 78

Lightico

NOVEMBER 25, 2021

Making it easier than ever to be their customer: That’s what BigTech leaders in so many consumer industries have learned to perfect to grow their customer base. And that’s why so many of us barely bat an eyelash when signing up an account with Amazon to grab those items on our wishlist, with Netflix to catch up with the TV shows that are all the buzz, or with Booking.com to reserve accommodations to secure suite with a pool and get the jump on winter.

Customer Acquisition 52

Customer Acquisition Start-ups Touchpoint Customer Expectations 52

SugarCRM

NOVEMBER 25, 2021

Consumers love to buy, but they hate to be sold. They ignore preprocessed marketing messages that don’t speak to their immediate interest. This raises a new challenge to marketers—when and how do they reach out to prospects with an authentic message to influence their buying decisions? . Marketers have addressed these issues with marketing automation , which enables them to market on multiple channels online (email, social media, websites, etc.) more effectively.

B2B 55

B2B Artificial Intelligence CRM Education 55

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

NOVEMBER 25, 2021

OOne of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today. 25th Nov 2021. By Colin Shaw Founder & CEO.

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Intercom, Inc.

NOVEMBER 25, 2021

We’ve always heard the best defense is a good offense, but perhaps that doesn’t apply all that well in business. For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. Dan Gingiss is many a thing. A licensed bartender (who, we’ve been told, makes a mean gin martini), a vintage pinball machine maniac, and a die-hard Chicago Cubs and Chicago Bears fan.

CX 206

CX Social Media Start-ups Invoicing 206