Customer Think
AUGUST 9, 2023
There’s an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is fading. CX is everywhere. Expectations are set by the best experience on offer – inside and outside of the workplace – in Europe, in Asia, and across the globe.
Zendesk
AUGUST 9, 2023
Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. Those investments can yield significant dividends: better morale, increased productivity, and higher levels of talent retention. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.
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ECXO
AUGUST 9, 2023
This article was originally posted at [link]. Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing, how do you stand out? In other words, how do you escape a parity trap? From a client perspective firm offering CX-related PS / consulting – in enterprise technology, telecoms, electronics, and beyond – are superficially similar.
Customer Think
AUGUST 9, 2023
Customer service undeniably serves as the heartbeat of any successful business. In an increasingly competitive marketplace, finding innovative ways to enhance customer interaction is paramount. Numerous strategies abound, from streamlining communication channels to personalizing user experiences. Yet, one often overlooked approach holds immense potential – the art of storytelling.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
CommBox
AUGUST 9, 2023
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall customer satisfaction.
Customer Think
AUGUST 9, 2023
Is your business just going through the motions or is it actually delivering, – and how do you know? When things appear to be running smoothly, it is easy to become complacent and assume everything is operating as it should, but is it?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 9, 2023
Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. In my 5-year study of B2B CX practices, we asked: "Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated?" If you define "customer experience" as as post-sales retention, or programs, [.
SurveySensum
AUGUST 9, 2023
Welcome to the world of B2B SaaS, where your product’s success depends on keeping your customers happy. Think about this: How well do you really know what your customers want and need? Imagine this: Your customers take charge and start using your product. They sign up, learn how it works, and even reach out for help – all on their own. It’s like a dance of freedom where your product meets their expectations.
Customer Think
AUGUST 9, 2023
In recent years, peer-to-peer car-sharing platforms have gained popularity, allowing individuals to rent out their personal vehicles to others. While they offer a convenient way for individuals to enter the car rental market, many hosts have experienced challenges and limitations with the platform.
The DiJulius Group
AUGUST 9, 2023
Prepare to be amazed as John ventures alongside the dynamic Ann Mahlum, a prominent American entrepreneur, motivational speaker, and philanthropist with a knack for starting and building businesses that make a real difference. From launching the revolutionary non-profit “Back on My Feet” – a transformative running club for the homeless, to founding one of the.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
AUGUST 9, 2023
With all the competition for consumer eyeballs and dollars, it’s absolutely critical to be able to identify and communicate effectively with diverse groups of customers. To do that, you need to be able to understand your customer base and divide them up into the right segments for marketing that works. What is Customer Segmentation?
MyCustomer Experience
AUGUST 9, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Customer Think
AUGUST 9, 2023
Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the key. In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit. But what about global business services (GBS) organizations?
MyCustomer Experience
AUGUST 9, 2023
Online reviews have changed how businesses consider and connect with their customers. With platforms such as Facebook, Twitter, and.
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Customer Think
AUGUST 9, 2023
The digital landscape is poised for a revolutionary transformation, as the concept of the Metaverse takes center stage and propels us into the next phase of technological evolution.
Hodusoft
AUGUST 9, 2023
Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Drucker once said “Do what you do best. Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).
Customer Think
AUGUST 9, 2023
Every customer service specialist has a story of a nightmare customer. It’s the genre that launched a million TikTok channels. But behind every Karen and Kevin is a situation that could probably use some care and empathy.
Customer Think
AUGUST 9, 2023
Customer experience (CX), one of the foremost pillars of a flourishing business, can be defined as the quality of interactions between a customer and a contact center agent throughout the buying cycle.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
AUGUST 9, 2023
Marketers are often told to avoid using "vanity metrics" to measure marketing performance. Vanity metrics have been described in several ways, but the term is frequently applied to social media and other types of "engagement" and "consumption" metrics.
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