Adrian Swinscoe
OCTOBER 6, 2023
This is a guest post by Grace Anderson, senior HR business partner at Kura. Data shows that 76% of customers would happily move to a different […] The post 5 Ways your business diversity is improving the customer experience first appeared on Adrian Swinscoe.
SixteenVentures
OCTOBER 6, 2023
Customer Success teams continually strive to advocate for their significance, often finding themselves undervalued by other departments. Heads of Customer Success are no strangers to this feeling, and while the importance of their roles is crystal clear to them, they sometimes feel isolated in this perspective. This sentiment isn’t a reflection of their desire to […] The post Every Department Must Recognize the Value of Customer Success appeared first on Customer-centric Growth by Li
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DMG Consulting
OCTOBER 6, 2023
Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more). These models use neural networks to find the patterns and structure in the data and apply it to generate original content which is intended to appear as if it has been created by a human being.
Zendesk
OCTOBER 6, 2023
Travelers are on the move again, and their expectations are almost as high (maybe even higher) as cruising altitude. And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
SurveySensum
OCTOBER 6, 2023
A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. Initially, they triggered surveys right after users completed workouts, but it resulted in low response rates.
Zendesk
OCTOBER 6, 2023
Travel and hospitality companies are facing challenges that are impacting their ability to deliver quality customer service, including labor shortages, rising service costs, lagging transformation to digital, and customers who are increasingly demanding hyper-personalization. But brands that overcome these obstacles by enabling everyone within their organization to deliver VIP-level experiences will reap the rewards—67 percent of customers are willing to pay more for a great service experience.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
OCTOBER 6, 2023
Today’s technical support engineers have their hands full. From handling basic account management issues to tackling complex technical problems, your team is busy on the front lines ensuring customers reach successful resolutions. While it’s critical to provide excellent support consistently, it can be difficult to do so, especially when you have a wide range of customers.
1 to 1
OCTOBER 6, 2023
What do music festivals, real estate developers, and the Caribbean island of Anguilla have in common? They all have been greatly impacted by the explosion of generative AI, with no signs of slowing down. They are part of the AI long tail, where the technology’s explosive growth reverberates and ripples in unexpected ways. And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston.
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