Customer Service Life

NOVEMBER 10, 2022

Image by www_slon_pics from Pixabay. This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

Customer Think

NOVEMBER 10, 2022

Most people think of storytelling as a way to entertain or engage an audience. But did you know that storytelling can also be used in customer service? After all, people no longer respond to canned responses or scripted interactions. They want to see real people interacting with them, and they want helping solving their problems […].

Customer Service 106

Customer Service Entertainment 106

Zendesk

NOVEMBER 10, 2022

As global data protection and privacy regulations continue to evolve, it’s important to understand how Service Data is processed and stored by the vendors you work with, to ensure that your Service Data is safe, and that your systems help you to meet global compliance regulations. The Schrems II decision around EU-US data transfers in 2020 put security considerations into the limelight, but the truth is that building and protecting customer trust has always been paramount at Zendesk.

Healthcare 52

Healthcare Compliance 52

Customer Think

NOVEMBER 10, 2022

Companies have long realized the value of data. It’s been said that data is the new oil. But many businesses may not realize just how valuable their customer data is. This blog post will explore how companies can profit from customer data by unifying and consolidating it for predictive analytics. Keep reading to learn more! […].

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Predictive Analytics 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

cxservice360

NOVEMBER 10, 2022

Are you a business owner looking for a way to improve efficiency and streamline operations? If so, you may be interested in using cloud services. Cloud services can provide a wide range of benefits for businesses of all sizes, becoming increasingly popular among small and medium-sized businesses. 1. Cloud Services Are More Reliable Cloud services. Read more.

Customer Service 52

Customer Service 52

Customer Think

NOVEMBER 10, 2022

Photo by Pexels, CC0 1.0 According to a recent survey, familiarity with Non-Fungible Tokens (NFTs) among internet users has skyrocketed in the last year. While most Americans aren’t currently prepared to purchase NFTs, one in every 14 non-owners express future interest in NFTs. As such, multinationals such as Coca-Cola, Budweiser, Adidas, etc., are exploring NFTs […].

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Technology Technology 98

Customer Think

NOVEMBER 10, 2022

Photo by Headway on Unsplash Black Friday has unparalleled money-making potential. So if you’ve been putting off getting your email program on point, don’t hesitate. We have five ways you can help your Black Friday emails land in the inbox. Of course, these tips will help you any time of the year, but there’s just […].

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Beyond Philosophy

NOVEMBER 10, 2022

Change is hard. So, when you have to make changes in your organization, you face many challenges. However, we have a secret superpower you can unlock to help you: Influence. On a recent podcast, we hosted writer, teacher, researcher, and Climate philanthropist Zoe Chance , Ph.D., author of Influence is your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen.

Healthcare 78

Healthcare Start-ups Customer Loyalty Customer Satisfaction 78

Customer Think

NOVEMBER 10, 2022

At more American homes, the box kit is getting the drop kick. And for retailers, that’s a foot out the door of profitability. Retail subscriptions, those automatic replenishment services that fulfill household needs ranging from pet food to celebrity autographs, are getting a lot of “please cancel” requests following their pandemic-induced heyday.

Retail 59

Retail Customer Loyalty 59

Customer Think

NOVEMBER 10, 2022

It has been a tumultuous journey for physical stores in recent years, with brands having to adapt to new customer expectations. After a tremendous surge in the e-commerce industry, high-streets have been put back on a pedestal, with 67% of marketers investing in more engaging in-store experiences to attract people back to the high-street. Much […].

E-commerce 52

E-commerce Technology Technology Customer Expectations 52

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Customer Think

NOVEMBER 10, 2022

How alumni teams at higher education institutions can enhance relationships with past students and increase lifetime value Digital transformation scores a B+ According to a study by McKinsey, almost 80 percent of organisations reported that during the pandemic they initiated a process of digital and data transformation. Undeniably, COVID 19 fast tracked many organisations’ transformation […].

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Education Technology Technology 52

Customer Think

NOVEMBER 10, 2022

One of the challenging obstacles that most businesses face is gaining the trust of their customers, especially when getting started. People are less likely to trust brands they’re not familiar with due to many reasons. Even if you’re an established brand, customers form associations with their preferred products or services over time. And this makes […].

Customer Loyalty 52

Customer Loyalty 52

Customer Think

NOVEMBER 10, 2022

We are heading into one of the busiest times of year for many businesses, and that brings a lot of stress and satisfaction when things go well. Help ensure your business’ success by preparing in advance to meet the many needs of the holidays – in particular, your customer service needs. The Importance of Quality […].

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Customer Service 52

Customer Think

NOVEMBER 10, 2022

Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust.

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Compliance Contact Center AI 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail