Conversation Agent

JULY 2, 2021

At some point in his career, Joe Moglia went “from a company that had incredible stability to a company that was blowing up as the dotcom bubble burst.” Moglia also went from head football coach and defensive coordinator at a number of esteemed college teams to Wall Street. 17 years at Merrill Lynch, then as CEO and Chairman at TD Ameritrade. This conversation with Barry Ritholzt touches upon a couple of business pointers.

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102

Sprinklr

JULY 2, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

cxservice360

JULY 2, 2021

For any business to stay ahead in the competition, the need to create a delightful customer lifecycle journey cannot be underestimated. Brands have to gather enormous data to analyze the buying trends and customer behaviour at different stages of their lifecycle. This Big data is a goldmine of information as it allows businesses to proactively. Read more.

Customer Service 52

Customer Service 52

Sprinklr

JULY 2, 2021

I’m back in New York (at least for a while), and back in the office — a real-life, physical office — for the first time in more than a year. And I’m certainly not the only one going through this change. So, what will the new office experience be like? How does the office change as we take what we’ve learned from working at home, and bring that back into the workplace?

CXM 52

CXM 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Knowmax

JULY 2, 2021

Self-service without good knowledge management is not possible.

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Qualtrics

JULY 2, 2021

The coronavirus pandemic has shown us that we don’t need to be in an office to do our work. We think ‘work from anywhere’ will be here to stay. Here’s why. Even before the coronavirus pandemic, working from anywhere (WFA) was beginning to take off. With cloud computing, reliable wifi, productivity, and time tracking apps, and secure, portable devices, it was just as easy to work at home or in a coffee shop as it was in the office.

Transportation 26

Transportation Finance Start-ups Technology 26

Shep Hyken

JULY 2, 2021

This week we feature an article by Devin Pickell, Growth Marketer at Nextiva. He writes about the do’s and don’ts of social media customer service. We already know more brands are using social media as a customer service channel for answering FAQs, customer complaints, and general support questions. . While social media is a great channel for facilitating customer inquiries, there is a right and a wrong way to use the channel.

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Social Media Customer Service Customer Expectations Customer Relationship 131

Knowmax

JULY 2, 2021

How to overcome customer service challenges in banking?

Customer Service 52

Customer Service Customer Experience 52

Qualtrics

JULY 2, 2021

Learn how patient satisfaction has evolved, and how you can start using patient satisfaction surveys as part of a wider effort to improve the end-to-end patient experience with our ultimate guide. Many healthcare organizations will ask patients for feedback as part of their efforts to improve patient satisfaction. It’s an approach that has arisen largely as a result of the success in consumer industries of customer experience programs that look to drive loyalty and revenue by improving satisfact

Healthcare 26

Healthcare Hospitality Hospitality Social Media 26