Bill Quiseng
OCTOBER 18, 2023
QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? Do more. Do better. Do it now. When it comes to your customers and customer service, don’t just be good. Be GREAT out there! You are happy because customers were satisfied with their purchase of your product or a resolution with your service. But that’s not good enough.
Totango
OCTOBER 18, 2023
It’s that time! G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. “Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Heart of the Customer
OCTOBER 18, 2023
When it comes to understanding customer satisfaction, books on customer experience are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator? These books can help your business […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.
Customer Think
OCTOBER 18, 2023
If you want to understand the enormity of the scale of their services, here’s a pretty mind-blowing visualization: By TitleMax.com Last year, the Walt Disney Company made 84 billion dollar. The film, TV, studio and streaming lines made up 66% ($55B) of the company’s revenue and 34% ($4B) of its operating profit.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Zendesk
OCTOBER 18, 2023
Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanize their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose.
Customer Think
OCTOBER 18, 2023
The introduction of collaborative strategies is not only a response to changing customer expectations but also a strategic imperative. By aligning the efforts of marketing, sales, customer service, and product development, organizations can provide a consistent customer experience. This collaboration cultivates a deep understanding of customer needs, enhances problem-solving capabilities, and sparks innovation.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SixteenVentures
OCTOBER 18, 2023
Hold on a second. You’re smart; you’ve got your finger on the pulse of Customer Success, and you’re up to your ears in metrics, strategies, and buzzwords. But let’s cut through the noise for a moment. If you’re not focusing on genuine, earned customer advocacy, you’re leaving an unparalleled opportunity on the table. You know […] The post The Untapped Potential of Social Proof through Earned Advocacy appeared first on Customer-centric Growth by Lincoln Murphy.
cxservice360
OCTOBER 18, 2023
In customer service, maintaining professionalism in high-stress customer interactions is not just a desirable trait; it’s a critical component of success. As the frontline representatives The post Maintaining Professionalism in High-Stress Customer Interactions appeared first on CXService360.
Zonka Feedback
OCTOBER 18, 2023
Canny stands out as a widely embraced application for managing product roadmaps and handling customer feedback. The platform is great for collecting customer feedback, analyzing it, prioritizing new features, and then publishing them into a roadmap.
Steven Van Belleghem
OCTOBER 18, 2023
The wrong priorities ‘Before we start with the customer experience part, I want to give you a quick update on our financial results and how far we deviate from our targets,’ the CEO goes on and on overwhelming employees with 10 minutes of tables, graphs, red and green numbers and arrows pointing hither and yon. Not a word is spoken about customers by this CEO who is fixated on how much above or below the company is from the annual target.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
OCTOBER 18, 2023
We all know the importance of listening; of connecting with others by deeply hearing them share thoughts, ideas, and feelings; by being present and authentic. We work hard at listening without judgment, carefully, with our full attention. But are we hearing others without bias? I contend we’re not. WHAT IS LISTENING?
MyCustomer Experience
OCTOBER 18, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
SurveySensum
OCTOBER 18, 2023
Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand. This is a great channel for customer to share their thoughts and experience with your brand.
Zendesk
OCTOBER 18, 2023
What is a chatbot persona? A chatbot persona is a chatbot’s personality, including its voice, tone, and behavior. A chatbot persona is an extension of a brand’s identity and can transform the chatbot experience from boring and robotic to exciting and engaging. A chatbot without a chatbot persona is like a car without a radio. Sure, it may be able to get you to your destination, but it won’t be as memorable or as enjoyable of an experience.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
OCTOBER 18, 2023
(This month’s Research Round-Up discusses two recent surveys that examine how marketers are using artificial intelligence in mid-2023. These surveys explore the extent of AI adoption in the marketing industry, the use cases and expected benefits of AI, and marketers’ concerns and uncertainties about AI.
Zendesk
OCTOBER 18, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: Test password protected function appeared first on Zendesk.
Customer Think
OCTOBER 18, 2023
Combines AI-powered trust scoring and rigorous auditing to offer protection against privacy violations, improve visibility into media partner performance, and optimize spend
MyCustomer Experience
OCTOBER 18, 2023
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 18, 2023
Customer experience agents and experts often join the customer and provide sound recommendations and services to resolve their issues. During those calls, agents often spend a lot of time discussing the root cause and the remediations for each of the problems identified.
CommBox
OCTOBER 18, 2023
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape.
CommBox
OCTOBER 18, 2023
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Both are incredibly intelligent technologies, each has its different purposes and uses. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.
Expert insights. Personalized for you.
158 
Let's personalize your content