Customer Think
NOVEMBER 24, 2022
So, you’ve tried to find the best email marketing software for your business, maybe you have an email list with potential customers eager to learn about your brand. You might have even sent a few emails to these recipients, but quick question – what happens now? Answer: you take your campaign to the next level […].
Beyond Philosophy
NOVEMBER 24, 2022
Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ) asked us one she has been mulling in her strategic planning: Should I move to where my customers are or move them to where I want to be? It’s an interesting question. My knee-jerk reaction is to say, where they are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
NOVEMBER 24, 2022
The theme of this year’s Cyber Security Awareness Month was “See Yourself in Cyber.” According to The Cybersecurity and Infrastructure Security Agency (CISA), the theme demonstrates that while cybersecurity may seem like a complex subject, ultimately, it’s really all about people. The purpose is to ensure all organizations make smart decisions when it comes to […].
cxservice360
NOVEMBER 24, 2022
It can be difficult to watch a loved one or customer struggle with a disability. You may feel helpless, not knowing how to help them or make their life easier. However, there are ways you can support these individuals and help them live a full, happy life. Here are 5 ways you can support your. Read more. The post How To Support Customers and Loved Ones With Disabilities appeared first on CXService360 - Customer Service Articles, Stories and more.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
NOVEMBER 24, 2022
The threat of a recession is looming, and layoffs and hiring freezes are already impacting many organizations. How can your organization protect its bottom line and endure this economic uncertainty? One thing is for sure: customer service cannot take a backseat. During periods of disruption, new customers can be few and far between, so retailers […].
Zonka Feedback
NOVEMBER 24, 2022
When it comes to developing great products, no one can help you better than your customers who will be the real users of your product. But how do you know what your customers want and expect from your product?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Uplifting Service
NOVEMBER 24, 2022
[link]. What’s better than a loyal customer? A customer who will also champion your brand! The best way to get those kind of customer is to create service experiences your customers can’t wait to share. These experiences don’t have to be expensive, difficult, or time-consuming. They just have to feel special. Watch the video to see how one organization creates special moments . that turn customers into advocates.
Customer Think
NOVEMBER 24, 2022
If a retail company falls down on its sustainability pledge and no one notices, has it still failed to be sustainable? Regardless of the answer, the cost of doing nothing would likely be higher than doing something. Lots (and lots and lots) of retailers – and their suppliers – have pledged to become carbon neutral […].
Uplifting Service
NOVEMBER 24, 2022
[link]. In less than 5 years, LUX* went from almost bankrupt to being an industry leader. But how? In a nutshell, they moved fast and they went all in. When everyone on the team is on board, energized, and pulling in the same direction, you’d be amazed at how quickly major transformations take place. LUX succeeded by investing heavily in its people – and its service culture.
Customer Think
NOVEMBER 24, 2022
Great customer service is a cornerstone of the customer experience. But it takes up a lot of time, particularly if your team is answering the same queries again and again. This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […].
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Uplifting Service
NOVEMBER 24, 2022
[link]. What is the #1 prerequisite for building an organization with a global service reputation?? . Total commitment from the leadership team. And I do mean the entire leadership team! . Your employees will always pick up on the organization’s true priorities… and they’ll adjust their behavior accordingly. So if you want to build a shining service culture, your leaders must declare service a top priority.
Customer Think
NOVEMBER 24, 2022
Did you know that almost seven out of 10 customers are open to spending more with a company that treats them like individuals and understands what they want? It’s no longer enough to provide a bare-bones experience to customers. They know they can get what they want someplace else if the customer service you offer […].
Uplifting Service
NOVEMBER 24, 2022
[link]. If you want a shining service culture, you need to build an energized and motivated team that’s eager to take responsibility for improving service. How? Well, you cannot generate this energy with top-down service directives. Instead, you must create an engaging service vision and support your team to deliver on this vision. That’s how my clients at LUX* Resorts rebranded the organization, inspired their team, and elevated service throughout the organization.
Customer Think
NOVEMBER 24, 2022
Every few years, we revisit the concept of, “Who do we coach?” I’m starting to see a series of articles re-arguing that managers get the greatest return on their coaching time by “coaching in the middle.” The argument being, when we look at sales performance, we tend to see a normal distribution, or [.]. The post Coaching In The Middle… first appeared on Partners in EXCELLENCE Blog -- Making A Difference.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
NOVEMBER 24, 2022
The pace of business is faster than ever before. Many organizations are mired in the muck of outdated systems and data silos, which render them incapable of moving at the speed of change. From a customer experience perspective, the result is a lackluster, “meh” experience, and customers leave in droves. The customer turnover rate is now nearly one-third worldwide, whereas in the US, businesses are losing nearly one out of every two customers they gain (47%), according to my company&#
Customer Think
NOVEMBER 24, 2022
Ever see the miniseries From the Earth to the Moon? Great story about the Apollo moon missions. I’m pretty sure it was in one of those episodes that I most remember the impactful difference between “unit tests” and “system tests.” Getting people on the moon required a huge number of different component technologies, many each breakthrough […].
Fonolo
NOVEMBER 24, 2022
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for your call center operations — but when was the last time you updated them? If it’s profits alone that guide you in setting your goals and objectives, you have some work to do! You could conduct some competitor research to get some ideas, but before you do, it’s helpful to identify your call center type.
Customer Think
NOVEMBER 24, 2022
Any HR professional working in the current corporate world knows how employee engagement has become one of the primary focuses of companies across industries. Enhanced employee engagement brings consistent productivity, improved retention, and better work quality. Employee engagement initiatives prioritize employee well-being and provide support so that workers can improve their skills and job performance. […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
NOVEMBER 24, 2022
Everywhere you look, the signs of a looming recession are unmistakable. Inflation is beginning to weigh on shoppers. The world’s biggest companies are starting to tighten their belts. Even the red-hot job market is beginning to run out of steam. Any way you look at it, economic indicators have started flashing bright red. For eCommerce […].
Customer Think
NOVEMBER 24, 2022
Gartner’s latest guidance for Chief Sales Officers [Leadership Vision 2023: 3 strategic actions for success] contains a conclusion that I believe every sales leader will recognize: retaining and building a high-performing sales team is harder than ever.
Expert insights. Personalized for you.
132 
Let's personalize your content