Adrian Swinscoe
OCTOBER 1, 2021
Today’s interview is with Pierce Buckley who is an automation and CX expert plus the CEO and Co-founder of babelforce. Pierce joins me today to talk […]. The post The only thing that limits you on a no code platform is your imagination – Interview with Pierce Buckley of babelforce first appeared on Adrian Swinscoe.
Shep Hyken
OCTOBER 1, 2021
This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. Customer service automation isn’t a new deal for businesses. It has built a stable reputation for itself in the past decade.?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
OCTOBER 1, 2021
The saying “The customer is always right” remains true; Keeping customers happy is a crucial part of any business. One of the best ways to stay in tune with your customers is by nurturing the customer experience. Understanding customer experience can be a transformative tool that will help you cater to your customer’s needs. Customer […].
Myra Golden Media
OCTOBER 1, 2021
Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy. So what makes a person sound friendly over the phone? Turns out, it’s easy to sound friendly with customers.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zonka Feedback
OCTOBER 1, 2021
In the last few decades, the healthcare industry has completely evolved. The words like x-rays, genome mapping, organ transplant, etc. that are flung around casually now stem from what were once the greatest innovations in the healthcare industry. But this isn’t the only change; patient experience has become as important as medical care. So much so that patients are willing to pay more in exchange for an overall satisfactory experience.
Customer Think
OCTOBER 1, 2021
As companies of all kinds look to build trusted relationships with their customers, cybersecurity due diligence is rapidly taking on greater importance — and complexity. While potential customers have long vetted vendors and partners based on their security processes and priorities, the conversation no longer stops at “What will you do to protect my data?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 1, 2021
We struggle to get in front of customers, to find opportunities, to nurture them through the buying cycle, and, ultimately, to win. Yet, the majority of those complex buying opportunities end in “No Decision Made.” For those that are left, we hope to win our fair share. And then after our customers [.]. The post Is This Problem Important For Your Customer To Solve?
LitmusWorld
OCTOBER 1, 2021
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Ian Golding, CCXP, is a CX consultant, speaker, and blogger. Ian Golding [video] appeared on LitmusWorld.
Customer Think
OCTOBER 1, 2021
Intriguingly, in spite of job titles that include Solutions Consultant, Solutions Architect, and Solutions Engineer, there is little discussion of the associated skill of solutioning and its impact on a broad range of other presales activities. [Note.
MattsenKumar
OCTOBER 1, 2021
Benchmarks or benchmarking is essential in not just our personal life but it is also important in our professional life. We have all utilized benchmarks, those convenient points of reference for measuring or judging our personal and professional accomplishments. Benchmarking has long been a useful evaluation technique in the corporate sector. After all, you cannot tell how well your business is performing until you have a benchmark to compare it to.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
OCTOBER 1, 2021
In this wide ranging conversation, we host Radhika Dutt, who is the author of the upcoming book Radical Product Thinking: The New Mindset for Innovating Smarter. We speak about what is Radical Product thinking and why this is not just a.
LitmusWorld
OCTOBER 1, 2021
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Chip Bell is a renowned keynote speaker, CX author and consultant in customer loyalty. Chip Bell [video] appeared on LitmusWorld.
Customer Think
OCTOBER 1, 2021
2020 and 2021 have been roller-coaster years for businesses, having to respond and pivot from one crisis after another. From a global pandemic and blocked Suez Canal, to natural disasters like the freeze in Texas, fires in California, and floods in Australia, to technical disasters like massive cyber-attacks and a global microchip shortage, businesses across […].
LitmusWorld
OCTOBER 1, 2021
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Dave Fish is a CX author and the Founder/CEO of CuriosityCX. Dave Fish appeared on LitmusWorld.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 1, 2021
September 29, 2021. Add to rss feed. Every last person w.
Kerry Bodine
OCTOBER 1, 2021
Earlier this week I posted about a study commissioned by the CRM platform Insightly , which showed the lengths that consumers and business decision makers would go to in order to avoid stressful customer service interactions. While the consumers and business decision makers in this study were clearly aligned on their feelings about the issue resolution process, they didn’t see eye to eye on another key issue: companies’ awareness of customers’ experiences.
Zendesk
OCTOBER 1, 2021
It’s hard to find a brand with a more loyal following of diehard supporters than Apple. According to a 2021 SellCell survey , brand loyalty for Apple customers is at “an all-time high of nearly 92 percent.” That’s up from (an already high) 90.5 percent in 2019. Those Apple users already likely spend much of their time in Apple’s Messages app—making it the perfect place for companies to reach customers and provide support.
Lightico
OCTOBER 1, 2021
In an era where digital banking is beginning to overtake the traditional way of doing things, it’s important to have digital banking companies that you can depend on. Traditional banks are scrambling to keep up with digital trends and in some cases going digital themselves. In this blog post, we will review four of the top digital banking companies.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
DMG Consulting
OCTOBER 1, 2021
Question: We’ve outgrown our ticketing system, what should we know about moving to a CRM? Answer: A customer relationship management (CRM) solution can be beneficial for companies and contact centers of all sizes, as well as their customers. A CRM application is often the primary servicing/sales/eCommerce solution for all customer-facing functions and employees.
Expert insights. Personalized for you.
190 
Let's personalize your content