CX Network

SEPTEMBER 6, 2023

Cxpanda’s Olga Potaptseva explains why hyper-personalization is the future of CX – and how to leverage data analytics to deliver it

CX 104

CX 104

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptional lineup of panelists: Anne Frisgaard Jacobsen, Director of Customer Experience and Leads at Jyske Bank Navin C. , Global V

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. The dialogue surrounding the potential replacement of human agents with AI-driven conversational systems has been ongoing for decades, with technology continuously evolving to redefine customer interactions.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics. But as Tade Anzalone of Calm points out, it doesn’t have to be this way.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. It’s the bridge that connects consumers to products and services, and how companies handle customer inquiries and issues can make or break their reputation.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

SixteenVentures

SEPTEMBER 6, 2023

You’re feeling pretty good about your customer engagement metrics. The data shows that users are logging in daily, clicking around, and seemingly making the most of your platform. But hold on. Your churn numbers are still concerning. Contraction at renewal is creeping up. And expansion is way lower than it should be. Something doesn’t add […] The post Why High Usage Doesn’t Guarantee Customer Success appeared first on Customer-centric Growth by Lincoln Murphy.

Sales 64

Sales 64

SurveySensum

SEPTEMBER 6, 2023

Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. Her praise for the sleek design and camera intrigued me, so I decided to explore further. I started by reading reviews, seeking advice from friends, and checking social media. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. Its foundational objective was to give readers an appreciation for the importance and contributions of contact centers. The second objective was to lay out a business case and plan to help contact center executives and leaders transform these essential customer-facing

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

MyCustomer Experience

SEPTEMBER 6, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

Customer Think

SEPTEMBER 6, 2023

Leading CROs to share best practices as Clari unveils new Groove integrations, revenue plays for connected sales execution, and a reimagined buyer-seller collaboration workspace

Innovation 45

Innovation Sales 45

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Bill Quiseng

SEPTEMBER 6, 2023

Despite the business turmoil of the pandemic, Skimpflation, The Great Resignation, quiet quitting, and, now, the recession, envision a time when your business will, not only survive but, soon, thrive and succeed. Just exactly when is that time? Well … Now is the time for a People First Revolution! One caveat is Employees First. Business leaders see themselves as bosses, hierarchical rungs well below their subservient “employees first” at the bottom of the ladder.

CX 15

CX Customer Satisfaction Customer Loyalty Customer Service 15

The Customer Service Blog

SEPTEMBER 6, 2023

Most people in the world have heard of Amazon and know about its incredible rise over the last few decades. But what do you know about its founder, Jeff Bezos? Jeffrey Preston Bezos (born 12 January 1964) is an American business magnate, media proprietor, and investor. He is the founder, executive chairman, and former president and CEO of Amazon, the world's largest e-commerce and cloud computing company.

E-commerce 16

E-commerce Innovation Customer Service 16

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. But generating quality leads is probably the most challenging and rewarding job of all.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

ECXO

SEPTEMBER 6, 2023

This article was originally posted at [link] Integrating touchpoint technologies is a strategic imperative as we all know to create the types of omnichannel experiences that business buyers experience when they purchase something from a consumer brand. B2B has been paying attention. But they’ve traditionally pieced together solutions, finding workarounds to offer an omnichannel-light experience.

Omnichannel 52

Omnichannel B2B Technology Technology 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.