Callminer
JULY 12, 2023
Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer feedback.
Zendesk
JULY 12, 2023
The pandemic had a profound impact on people and industries across the world, with lasting changes to the way many people work and travel. Travel has now rebounded and, in some cases, even exceeded pre-pandemic levels. Most hotels and resorts worldwide have now reached or exceeded 100% of 2019 occupancy. That said, hospitality brands continue to face challenges that impact their ability to consistently deliver a high level of service to their guests, including: Labor shortages: Like most industr
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CSAT.AI
JULY 12, 2023
Research shows customers want a better and better experience in exchange for their loyalty. Studies also show that companies are aware of this and want to provide upgraded experiences. AI can help, but companies that can’t handle a complete overhaul wonder where to start with AI. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget.
CX Network
JULY 12, 2023
Learn how VoC analytics, AI intelligence and can make a contact center shine
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
MyCustomer Experience
JULY 12, 2023
At Disrupt 2023, Joe O’Brien, Corporate Communications Manager at Sabio Group interviewed Stephen Yap , Research Director at the CCMA , on. 12th Jul 2023 By Joe O'Brien Global Corporate Communications and PR.
Zendesk
JULY 12, 2023
Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. For most people, it’s a dazzling and fascinating new technology that promises to upend the world as they know it. However, experts in the field can tell you that this moment in time is the result of years of groundwork—herculean labors by some of the smartest minds on the planet.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Lightico
JULY 12, 2023
Collections departments in the realm of consumer lending are crucial for managing delinquencies and ensuring customer engagement. While traditionally seen as a reactive measure during economic downturns, today’s competitive market demands a shift in mindset. Collections should now be viewed as a strategic tool for driving growth and fostering lasting customer relationships.
Zonka Feedback
JULY 12, 2023
Need to collect customer feedback for your SaaS business? This blog will help you choose the best Customer Feedback Tools for SaaS based on their unique features, pricing, and ratings on popular online platforms. If you are in the SaaS industry, collecting customer feedback should be one of your top priorities. Not only does it help you improve your products and services, but it also shows your customers that you care about their opinions and suggestions.
The DiJulius Group
JULY 12, 2023
Imagine transforming how you handle customer service from a necessary part of the business to a moment that truly matters to the client. Sounds intriguing, doesn’t it? In today’s episode of The Customer Service Revolution, John welcomes Kevin Sloan, executive vice president of the branch network at KeyBank. You’ll discover the revolutionary approach to customer.
CX Network
JULY 12, 2023
CCW Excellence Awards celebrated advances in technology, diversity and inclusion
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 12, 2023
Cordial leverages ID Graph add-on to identify customers through anonymous user data and drive ROI
SurveySensum
JULY 12, 2023
Chris went to the Zara store to buy a pair of jeans. After exploring for a while, he found a pair that fit him perfectly but he didn’t like the color of it. He asked the staff if they have something in black in their stock. The staff said they don’t and advised him to scan the QR code to check its online availability. But the scan didn’t work properly so Chris entered the product code and it showed that the product was available in black and in his size.
Customer Think
JULY 12, 2023
Editor surfaces business information and lets merchandisers customize how products are displayed with a simple drag-and-drop function
SurveySensum
JULY 12, 2023
Chris went to the Zara store to buy a pair of jeans. After exploring for a while, he found a pair that fit him perfectly but he didn’t like the color of it. He asked the staff if they have something in black in their stock. The staff said they don’t and advised him to scan the QR code to check its online availability. But the scan didn’t work properly so Chris entered the product code and it showed that the product was available in black and in his size.
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