Totango
APRIL 6, 2023
It’s no secret that businesses have been hit hard in 2023. With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.
Heart of the Customer
APRIL 6, 2023
Last week I spoke about how to get distribution executives to care about customer experience (CX). Now, I’m turning to the related field of manufacturing. Many manufacturing companies also offer distribution, so make sure to review that post, too. This week, I will dive into the specific impacts of CX in traditional manufacturing – and […] The post How Do I Get Manufacturing Executives to Care About CX?
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Customer Think
APRIL 6, 2023
In a 2021 paper published by The B2B Institute, Professor John Dawes, Associate Director at the Ehrenberg-Bass Institute for Marketing Science, described what has come to be called the 95:5 rule. The rule states that up to 95% of business buyers aren.
Myra Golden Media
APRIL 6, 2023
Breaking bad news is one of the most challenging aspects of customer service. It’s always challenging to tell a customer that their product is out of stock, their order is delayed, or their service is canceled. However, as a contact center representative, it’s your responsibility to deliver this news in a way that’s sensitive, empathetic, and effective.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
APRIL 6, 2023
Technology has revolutionized how businesses interact with their customers, allowing for personalized experiences and a better understanding of their needs. In today’s highly competitive market, customer-centricity is crucial for success, and technology can play a pivotal role in achieving this goal.
Intercom
APRIL 6, 2023
Fintech has become a major force in the finance industry. A new wave of startups has introduced new and innovative ways to manage finances that have challenged the traditional banks, developing products and services that offer new opportunities for both consumers and businesses, and providing more convenient ways to manage finances without being bogged down by legacy systems and red tape.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
APRIL 6, 2023
The world has never been more reliant on digital channels, often self-served. But how can brands humanize and delight, regardless of how digitized the journey becomes for customers and employees? What role do personalization and conversational commerce play, and how can brands meaningfully connect with customers across the digital landscape? Here are nuggets of CX wisdom from the recently concluded panel discussion on “Delighting Across the Digital Experience (DX)” at the Customer Response Summi
Customer Think
APRIL 6, 2023
Today, I read two articles that had some quotable copy which we can translate to sales. The first article is about baseball and I'll translate what it says after the quote I pulled out. Alex Spier, writing in advance of today's Boston Red Sox sea.
Uplifting Service
APRIL 6, 2023
[link] Want to improve your service, add customer value, and grow your revenues? After 30 years in the business, I can you this: When people and organizations talk about customer service, most of the time, they’re all talking about different things. And if “service” means one thing to your sales team… another thing to your finance department, something else to your call center staff, and something else to your leadership team, then how can you even begin to lead a service transformation across t
Customer Think
APRIL 6, 2023
Last month, I presented to a group of hotel general managers. These were the presentation’s three main objectives:Reveal the totality of employees’ job roles.Connect daily work activities to the higher purpose of the job role.Inspire greater employee e.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
SugarCRM
APRIL 6, 2023
Software change is a big decision for all companies. Many remain reluctant and, sadly, stuck with a tool that under-delivers and makes the easy things harder. Regarding marketing departments, having a tool that helps you automate and, most importantly, delivers complete insights into your audience is critical. Such tools directly impact your teams’ (Marketing, Sales, and Support) ability to deliver omnichannel experiences to your customers and affect business outcomes.
Customer Think
APRIL 6, 2023
Today, simply fulfilling on what you say you do isn’t enough. We’ve entered a new era of service where businesses that are serious about scaling and retaining their customers — especially businesses using continuity models (payment plans or monthly subscriptions) — have no choice but to over-deliver at every touch point.
Lumoa
APRIL 6, 2023
Relationships between customers and brands are the foundation of customer experience (CX) success. To ensure that customer experience is successful, companies must focus on creating strong relationships- by understanding customer needs and providing exceptional service. So how do you ensure that all your customer experience (CX) initiatives are successful?
The Customer Service Blog
APRIL 6, 2023
Andrew Tate is an American-British former kickboxer, who is now a hugely successful businessman and internet personality. The son of chess master Emory Tate, Andrew was born in 1986, in Chicago, Illinois, and raised in Luton, England. According to research conducted by Google, Andrew Tate is one of the most searched-for individuals on the internet, where he is very active on sites such as TikTok, Twitter, Instagram, and YouTube.
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