Totango

MARCH 1, 2022

Did you know that while women make up more than 50 percent of the U.S. workforce, less than one in five employees in the tech industry are women? Like in most male-dominated industries, there are many reasons for the lack of women in tech, including work culture and gender discrimination issues, a significant gender pay gap, and a lack of female representation in the workplace.

Education 100

Education Technology Technology Start-ups 100

Intercom, Inc.

MARCH 1, 2022

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Shaun Belding

MARCH 1, 2022

More than once over my career, I have been asked by people in customer service roles, "These customers are jerks. Why should I go out of my way for them?" The question, on the surface, seems fair. But here's the thing. I have seen more than one situation where a customer's 'jerkiness' was actually triggered by the employee in the first place. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

The Belding Group

MARCH 1, 2022

How to Deal with An Employee With Authority Issues If you’ve ever had to deal with an employee who has problems with authority, you know how challenging it is. These are employees who are convinced that they’re quite good at what they do, and that you, the boss, are pretty much a moron. If […]. Shaun Belding | www.shaunbelding.com.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zendesk

MARCH 1, 2022

“Nobody really wants to contact support. They just want to use the application and get to do the thing that they came in to do…If we can take the edge off of that process and make it even quicker, I think we’ve won in that world.” Jared Loman, VP of Customer Experience at Kajabi. As part of Zendesk’s CX Moment virtual event series, we spoke with Jared Loman, VP of Customer Experience at Kajabi.

CX 98

CX ML Machine Learning Artificial Intelligence 98

ClientSuccess

MARCH 1, 2022

Traditionally, the customer handoff process from sales to customer service for onboarding can be chaotic and more than a little confusing. Onboarding is, after all, the first real experience a customer has working directly with your team, using the platform to its full extent, and understanding how the working relationship will look between your two teams.

Start-ups 76

Start-ups Sales Customer Relationship Customer Service 76

MyCustomer Experience

MARCH 1, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 1st Mar 2022. By Rhys Fisher Staff Writer.

CX 52

CX Customer Experience 52

Zonka Feedback

MARCH 1, 2022

Surveys do not only help you collect feedback from your customers, but they also enable brands to understand their customers and audience better. Information like the age groups your customers fit in, the localities they are from, the gender ratio of your customers, etc. helps in creating the most accurate customer personas. This, in turn, helps brands not only target their customers but sell them better too.

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Ameyo Callversations

MARCH 1, 2022

The modern call center is highly dynamic and real-time oriented, with advancements being made within the technology realm to improve productivity and oversight. As a result, the role of the call center manager is evolving from focusing on monitoring and support to analytics and active engagement. There is also significant attention being given to technology-driven hyper-personalization and meaningful customer engagements, as customers interact via email, call, chat apps, etc.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

MyCustomer Experience

MARCH 1, 2022

AA couple months ago I had a question about an online order I had placed several days earlier. After searching through the information on. 1st Mar 2022. By Mandy Reed Global Head of Marketing.

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MyCustomer Experience

MARCH 1, 2022

HIt is an uncomfortable truth for many businesses that, in the eyes of their customers, their brand is an insignificant thing. The amount of. 7th Mar 2022. By Rob McGowan Joint Managing Director.

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