Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? A lot of that precision comes from how the questions are framed and the types of responses they gather. That’s where Likert scales come into play – a handy tool in the survey toolkit. Understanding the 5 point Likert scale is crucial for anyone looking to collect accurate data on opinions and attitudes.

Start-ups 103

Start-ups Education Actionable Insights Sentiment Analysis 103

Customer Think

APRIL 16, 2024

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features

Customer Service 69

Customer Service 69

ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

CX 62

CX Customer Survey Voice of the Customer Start-ups 62

Customer Think

APRIL 16, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the high cost of making a bad hire in sales. They emphasize the importance of creating an ideal hiring profile with hard and soft skills and non-negotiables.

Sales 64

Sales 64

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

CX Network

APRIL 16, 2024

How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors

AI 59

AI CX Customer Experience 59

Customer Think

APRIL 16, 2024

Sure, reward points and perks are a nice cost of entry. But based on consumer feedback, loyalty programs in 2024 might want to consider offering painkillers.

Customer Loyalty 64

Customer Loyalty 64

Customer Think

APRIL 16, 2024

In the ever-evolving landscape of software development, Intelligent Automation and No-code Tools are emerging as the catalysts for change, propelling the industry into a new era of efficiency, agility, and innovation.

Innovation 64

Innovation Technology Technology 64

CX Network

APRIL 16, 2024

How customer service teams are benefitting from a generative-AI-powered productivity boost

AI 59

AI Customer Service 59

Customer Think

APRIL 16, 2024

Being a good leader is hard because it is not being good at one or two things but being good at a multitude of things. Being a good leader means that we need to make tough decisions, even when they dont have all the information they need to make them.

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SurveySensum

APRIL 16, 2024

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

B2C

Customer Think

APRIL 16, 2024

Did you see Oppenheimer when it was at theaters last year? Christopher Nolan’s latest movie tells the story of how the American physicist J. Robert Oppenheimer led the race to develop atomic weapons during the Second World War and then spent the rest of his life regretting his creation.

Customer Experience 53

Customer Experience Technology Technology 53

SugarCRM

APRIL 16, 2024

Over the past few years, supply chain management has become especially difficult to navigate. As such, manufacturing enterprises are now facing new challenges in managing and navigating dynamic markets. These bottlenecks can negatively impact the bottom line, from fluctuating demand and inventory mismanageme nt, t o logistical inefficiencies and customer service issues.

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

Customer Think

APRIL 16, 2024

From 1914 to 1925 the best-selling vehicle in the world only came in one color: black. Color was not the only constraint; when the Model T rolled off the line in 1908 options were not on Mr. Ford’s mind. In fact, they were antithetical to his mass production assembly line.

Innovation 53

Innovation CX Customer Experience 53

InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Customer Service

Customer Think

APRIL 16, 2024

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act.

Innovation 49

Innovation Customer Loyalty 49

Customer Think

APRIL 16, 2024

Enterprise-ready generative AI tool delivers an interactive conversational experience that helps users extract and synthesize insights for data-driven business decisions at scale

AI 49

AI Engineering 49

Customer Think

APRIL 16, 2024

New capabilities enable businesses to leverage practical AI tools to achieve transformative outcomes

AI 49

AI 49