Tue.Apr 16, 2024

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8 Voice of Customer Keys to CX ROI

ClearAction

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

CX 62
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Unlocking Success: Strategies to Avoid Costly Hiring Mistakes

Customer Think

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the high cost of making a bad hire in sales. They emphasize the importance of creating an ideal hiring profile with hard and soft skills and non-negotiables.

Sales 62
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The power of AI for personalizing CX

CX Network

How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors

AI 57
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Revolutionizing Software Development with Intelligent Automation and No-code Tools

Customer Think

In the ever-evolving landscape of software development, Intelligent Automation and No-code Tools are emerging as the catalysts for change, propelling the industry into a new era of efficiency, agility, and innovation.

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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5 Ways For Improving Collaboration in Software Teams

SurveySensum

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed.

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Being a Good Leader is Hard Because

Customer Think

Being a good leader is hard because it is not being good at one or two things but being good at a multitude of things. Being a good leader means that we need to make tough decisions, even when they dont have all the information they need to make them.

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More Trending

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3 Customer Frustrations With Loyalty Programs, The 2024 Edition

Customer Think

Sure, reward points and perks are a nice cost of entry. But based on consumer feedback, loyalty programs in 2024 might want to consider offering painkillers.

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Unleash productivity: Freddy Copilot goes general availability

CX Network

How customer service teams are benefitting from a generative-AI-powered productivity boost

AI 57
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Why Isn’t The Customer Experience Visual By Default?

Customer Think

Did you see Oppenheimer when it was at theaters last year? Christopher Nolan’s latest movie tells the story of how the American physicist J. Robert Oppenheimer led the race to develop atomic weapons during the Second World War and then spent the rest of his life regretting his creation.

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Overcoming Supply Chain Challenges: The Impact of CRM on Manufacturing and Wholesale Distribution

SugarCRM

Over the past few years, supply chain management has become especially difficult to navigate. As such, manufacturing enterprises are now facing new challenges in managing and navigating dynamic markets. These bottlenecks can negatively impact the bottom line, from fluctuating demand and inventory mismanageme nt, t o logistical inefficiencies and customer service issues.

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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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The Fine Art of Experience Pruning… Because Sometimes Less is More

Customer Think

From 1914 to 1925 the best-selling vehicle in the world only came in one color: black. Color was not the only constraint; when the Model T rolled off the line in 1908 options were not on Mr. Ford’s mind. In fact, they were antithetical to his mass production assembly line.

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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined.

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boost.ai Introduces Generative Action, Enterprise-Ready GenAI for Customer Service

Customer Think

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features

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Stravito Advances Generative AI Features By Introducing Assistant — A Conversational Search Engine That Accelerates Insights Discovery

Customer Think

Enterprise-ready generative AI tool delivers an interactive conversational experience that helps users extract and synthesize insights for data-driven business decisions at scale

AI 48
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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How to Tap into Your Customers’ Hidden Motivations To Gain True Success

Customer Think

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act.

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Pega Infinity ’24 Helps Enterprises Harness Powerful GenAI Solutions to Achieve Self-Optimization

Customer Think

New capabilities enable businesses to leverage practical AI tools to achieve transformative outcomes

AI 48