SixteenVentures

AUGUST 23, 2023

Every Customer Success Manager (CSM) and Head of Customer Success has felt it at some point: the nagging sense that although Goal Discovery is essential, something is missing in the process of keeping those goals continually aligned. You know it’s important, but somehow staying in-sync with your customer’s evolving goals seems elusive. Perhaps it’s the […] The post The Art and Science of Continuous Goal Alignment in Customer Success appeared first on Customer-centric Grow

Sales 52

Sales 52

The DiJulius Group

AUGUST 23, 2023

Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a significant drop in customer service. That’s what happened to Starbucks, and in this episode of The Customer Service Revolution, we learn from their experience, identifying the crucial lessons about maintaining company culture during.

Customer Experience 52

Customer Experience Customer Service 52

MyCustomer Experience

AUGUST 23, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

ECXO

AUGUST 23, 2023

This article was originally posted at [link]. I rarely share personal experiences. But, I have experienced first-hand some of the reasons why Deutsche Bank is losing customers to competitors. In my case, I’m moving with my family to Commerzbank, which has simply yet designed a better customer experience. The bank is showing us that it’s welcoming, and understands how to treat a customer with care and respect (more on the bank’s approach to CX in a moment).

Predictive Analytics 52

Predictive Analytics CX Retail Business Growth 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

SurveySensum

AUGUST 23, 2023

Do you remember receiving emails from brands that you shopped with, asking you How likely will you recommend the particular product to your friends and colleagues? How likely will you recommend their brand to your friends and colleagues? It’s called Net Promoter Score (NPS) But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. The emergence of application service providers (vendors that provided a level of service for remote application hosting) in the 1990s started the evolution of MSPs.

CRM 52

CRM Technology Technology Customer Relationship Management 52