Adrian Swinscoe

FEBRUARY 10, 2022

Today’s interview is with the winner of the MyCustomer 2021 CX Leader of the Year competition: Sri Safitri, Deputy Executive VP of Customer Experience and Digitisation […]. The post Leadership and life lessons from the winner of the 2021 CX Leader of the Year – Interview with Sri Safitri of Telkom Indonesia. first appeared on Adrian Swinscoe.

CX 190

CX Customer Experience 190

Beyond Philosophy

FEBRUARY 10, 2022

I am surprised daily about how many organizations can’t articulate how their improvement in various experience measures, like Net Promoter Score® , will benefit the organization. This connection is essential to understand to create a winning customer strategy. . The same is true for customer data. Too often, an organization is excellent at collecting data to measure the effects of their efforts but has no idea how they will use it.

Net Promoter Score 167

Net Promoter Score Customer Experience Start-ups Customer Satisfaction 167

Inside Customer Service

FEBRUARY 10, 2022

"It just takes a lot of effort to get things done." A friend recently shared these frustrations. She had worked in sales at her company for the past six years. It had a good product and she was successful, but something was gnawing at her. My friend explained that it was becoming increasingly difficult to hit her sales targets. The challenge wasn't a new competitor, shifting market conditions, or even the pandemic.

Customer Service 130

Customer Service Contact Center Retail Sales 130

Heart of the Customer

FEBRUARY 10, 2022

Last week I wrote about three little-discussed, but somewhat frustrating, aspects of CX: Nobody really gets what you do; Everyone thinks they’re a customer experience person, too; and CX can be lonely. Then I heard from my good friend Lori Laflin, VP of Digital Experience at Compeer. She questioned my out-of-character negativity, saying: Jim, I […].

CX 78

CX Customer Experience 78

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Ameyo Callversations

FEBRUARY 10, 2022

Ameyo Voice is the flagship product of Ameyo. With continued customer feedback from diverse customers across verticals, Ameyo Voice is made better each passing day. As a result, Ameyo Voice features have been enhanced and updated to deliver enhanced customer services. We now incorporate the following updates. Feature Updates for Voice. 1. SIP Registration Status on User Interface.

Contact Center 52

Contact Center Customer Feedback Customer Service Customer Experience 52

Comm100

FEBRUARY 10, 2022

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always glamorous, knowing that your work has made a positive impact on the public can be incredibly rewarding. As much as public sector workers remain dedicated to their work, red tape can still erode the goodwill of the public. In a survey conducted by McKinsey & Company comparing customer experience (CX) in the public and private sectors, private companies came out far ahead.

Government 52

Government Customer Experience Social Media CX 52

SugarCRM

FEBRUARY 10, 2022

Customers expect consistency in their interactions with your company, from sales to support. This may become difficult when dealing with a complex system of multiple independent and ever-changing parts. Hence, it’s necessary to get customer experience (CX) right in every area of your organization. A great start is creating an effective culture of caring for customers at all company levels, beginning with customer service agents.

Artificial Intelligence 49

Artificial Intelligence Machine Learning CX Contact Center 49

cxservice360

FEBRUARY 10, 2022

When you own a business, you are always on the lookout to find ways of providing better and faster services to your customers. Technology has made it easy for you to interact with your customers. Interactive voice response (IVR) is one innovation that improves customer service. IVR is an automated menu that responds to customers. Read more. The post 5 Interesting Ways IVR Systems Are Changing Customer Service appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service Innovation Technology Technology 52

Ameyo Callversations

FEBRUARY 10, 2022

Ameyo has been in the customer engagement and experience space for almost two decades now, winning customers’ hearts, helping them win revenue, and is preferred by renowned brands worldwide for its advanced product capabilities. Enterprises that center their business processes around customer experience and customer engagement strategies are often more successful than those which don’t.

Social Media 40

Social Media Omnichannel Start-ups CX 40

MyCustomer Experience

FEBRUARY 10, 2022

IWhy Your Measurement is Killing Your Customer Experience And What to Do About it I am surprised daily about how many organizations can't. 10th Feb 2022. By Colin Shaw Founder & CEO.

Customer Experience 52

Customer Experience 52

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Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others. While providing flawless customer experiences is a tall order, companies can set themselves apart by continually refining their CX.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

MyCustomer Experience

FEBRUARY 10, 2022

3In a digital-first era, how do organisations show customers they care? Here is a simple but effective checklist to humanise the customer. 11th Feb 2022. By Ross Daniels.

Technology 52

Technology Technology 52

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Ameyo Callversations

FEBRUARY 10, 2022

Ameyo Fusion CX is a 360-degree Customer Engagement platform with omnichannel interaction capabilities and a built-in helpdesk management system. It empowers its users with a single view of cross-channel customer interactions, end-to-end ticketing journeys, integrated knowledge base, holistic reporting, and monitoring dashboards. At Ameyo, we invest in the right set of technology to enable our customers to keep up with the customer service standards.

Social Media 52

Social Media CX Engineering Omnichannel 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SurveySensum

FEBRUARY 10, 2022

Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. . NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

Ameyo Callversations

FEBRUARY 10, 2022

Ameyo’s enterprise-ready, robust, flexible, and secure Customer Engagement Platform enables businesses to Innovate Continuously at Scale. Nowadays, With the advent of technology, customer-facing organizations are transforming how they connect and communicate with their customers. Therefore, they are looking for a perfect customer engagement platform that is adaptive to the growing market needs and delivers exceptional customer service and support.

Contact Center 52

Contact Center Innovation Start-ups Technology 52

Intercom

FEBRUARY 10, 2022

Customer support has never been a walk in the park. But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report.

E-commerce 105

E-commerce Start-ups Customer Expectations Technology 105