Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Lightico

APRIL 4, 2024

It seems the automotive industry is nearly there with pre pandemic levels, with a remarkable surge in new car sales. J.D. Power and GlobalData’s joint forecast paints a rosy picture , predicting a 12.1% leap (YoY) in new-vehicle sales between March 2023 and March 2024. This increase can be attributed to several factors: lower prices, changing interest rates, pent-up demand post-pandemic, and an ever growing consumer appetite for vehicles; allowing the industry to be on track to have its 4

Finance 75

Finance Data Entry Artificial Intelligence Compliance 75

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote. Therefore, please support me by voting for me at this link [link] as soon as possible.

Contact Center 60

Contact Center Customer Service 60

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. I find this strange since I am married and have been for decades. However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return.

Social Media 60

Social Media Sales Technology Technology 60

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

APRIL 4, 2024

Premise: We are leading in a world that is constantly changing and at a pace which is sometimes mind-boggling. New generations coming into the workforce with a different set of expectations from all the other generations that are in our workforce.

AI 49

AI Technology Technology 49

Help Scout

APRIL 4, 2024

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.

Engineering 48

Engineering 48