Inside Customer Service

JANUARY 11, 2024

Your customer struggles to describe the problem over the phone. "The doohickey won't connect with the thingamajig," they stammer. Their words don't make sense. You try to walk them through some diagnostics. It's equally muddled. The customer can’t see something that should be right in front of them. Are you two even looking at the same thing? This would be so much easier if you were face-to-face.

Customer Service 235

Customer Service 235

Beyond Philosophy

JANUARY 11, 2024

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment. Before we launch into that, let’s review what is happening with habits at a psychological level.

Education 89

Education Customer Feedback Start-ups 89

Intercom

JANUARY 11, 2024

A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. It’s not a job for the faint-hearted, but it’s one today’s guest, Camille E.

Customer Service 86

Customer Service CX AI Start-ups 86

Customer Think

JANUARY 11, 2024

Transformative platform is designed to propel businesses into a new era of growth, efficiency, and strategic advantage in the ever-evolving digital landscape

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64

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zonka Feedback

JANUARY 11, 2024

With a meteoric rise to over 10 million active users and its acquisition by Salesforce, Slack has cemented its place as the go-to communication platform for modern businesses. With more teams connecting remotely, Slack has emerged as the quintessential tool for seamless collaboration, connecting teams worldwide.

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52

SurveySensum

JANUARY 11, 2024

Have you ever wondered why some businesses just seem to ‘get it right’ when it comes to customer satisfaction ? It’s like they have a secret recipe for making customers happy. Well, guess what? That secret ingredient is often right before us; we just don’t see its worth. Here’s a startling fact: according to Forbes, organizations with highly engaged teams realize a 21% greater profitability.

Construction 52

Construction Social Media Start-ups Innovation 52

MyCustomer Experience

JANUARY 11, 2024

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it's usually the only place I go. It's.

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SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. And this has happened for a good reason. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. For marketers, generative AI poses incredible potential because it offers opportunities for more complex and personalized campaigns in all their forms.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32