ProProfs

OCTOBER 22, 2013

'ProProfs Quiz Maker has taken a new shape to make quiz making as easy as possible with a new interface. This would enable anyone from a kid to a non tech savvy adult to create their own quiz in a matter of minutes. Navigation is so easy that the interface is highly compact to fit all the features required for quiz making in less than half the size of your computer monitor. ‘ I have just finished making my first quiz, and the result is an absolute stunner!

63

63

1 to 1

OCTOBER 10, 2013

'Service design is critical to customer experience (CX). (If you''re not sure why, please check out my post from earlier this week called Service Design: The Most Important Design Discipline You''ve Never Heard Of, and then come back and continue reading.) But what exactly is the relationship between the service design and CX? And how does the field of user experience (UX) factor into this picture?

CX 52

CX Customer Experience 52

ProProfs

OCTOBER 15, 2013

'With ProProfs new “skip logic” feature, you can create intelligent surveys, which will show related survey questions to your respondents, based on their responses. Using this feature, you can customize surveys to eliminate questions that may be irrelevant to certain groups of respondents, and help them to complete your survey quickly. “Skip logic helps you create intelligent surveys and boosts survey completion rates” Why use skip logic.

Start-ups 58

Start-ups Customer Survey 58

ProProfs

OCTOBER 29, 2013

'With ProProfs Training Maker , you can create courses that ensure your learners spend minimum time on each page of the course. Even though, online courses offer learners the flexibility to set their own pace of learning, there is also the possibility that learners at times may be tempted to skip certain pages or chapters of a course. As a course instructor, you can prevent learners from skipping pages by setting a minimum page activity time before they proceed to the next page.

Compliance 55

Compliance Manufacturing Education 55

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

ProProfs

OCTOBER 1, 2013

'ProProfs Quiz Software now has API enhancements to track score updates. Now, you get automatic notifications for any score update such as additional bonus points or essay grading scores added to your learners quiz report. This ensures that your learners’ and quiz data are always up-to-date and relevant. Automatic notifications, sent through our new API, help you maintain updated reports in your database/system.

CRM 55

CRM 55

1 to 1

OCTOBER 7, 2013

'Today marks the start of Customer Service Week where thousands of companies will honor and award their employees in an effort to boost morale and celebrate those committed to delivering exceptional customer service. In an effort to encourage continuous improvement for companies'' service organizations beyond October 11, I''m making the following recommendations.

Customer Service 51

Customer Service Customer Loyalty Customer Experience 51

1 to 1

OCTOBER 23, 2013

'For years, brands referred to the contact center as the "cost center" of their organization. With their focus geared toward short-term ROI, many were reluctant to spend money on improvements because they neglected to consider sales beyond the brick-and-mortar store or website. Such companies failed to take full advantage of their customer service agents, for they were not trained as sales agents, thus missing the opportunity to nurture relationships, encourage repeat purchases, and upsell durin

Contact Center 48

Contact Center Retail Touchpoint Sales 48

1 to 1

OCTOBER 1, 2013

'A few weeks ago when I attended CRM Evolution 2013, much of the buzz was about the omnichannel customer experience. As you might expect, a central topic of discussion was around breaking through the data silos that exist between different channels and enterprise functions that can inhibit the omnichannel customer experience. But as industry leaders and practitioners have discovered, the key to success isn''t just about integrating customer and operational data across the enterprise.

Omnichannel 48

Omnichannel Customer Experience CRM Technology 48

1 to 1

OCTOBER 31, 2013

'Culture is important for organizations. Not only does culture impact how the organization works internally, but it also has an effect on how a company is seen by outsiders, including customers and prospects. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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47

1 to 1

OCTOBER 29, 2013

'Big Data can be rather scary. With vast amounts of structured and unstructured data flowing into the organization each day, analyzing and utilizing this information can be quite daunting. Yet, for those who collect prospect and customer data for Big Data''s sake, the noise can be deafening. Many recognize the need to deliver Big Data in the right context at the right time to the right people, but they don''t know where to turn to bring this information to action.

Unstructured Data 43

Unstructured Data Sales 43

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1 to 1

OCTOBER 8, 2013

'In observance of Customer Service Week this week, it''s important to recognize and reward those people who make such a difference (mainly positive, we hope) to the customers they serve. Before acknowledging any and all customer service agents or other employees who serve customers so dutifully, please consider the following: There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Service 42

Customer Service 42

1 to 1

OCTOBER 22, 2013

'1to1 Media''s Tom Hoffman speaks with David May, Director, Contact Center for Lafayette, LA at the Schumacher Group regarding approaches that healthcare companies will need to take to become more customer centric as the Affordable Care Act leads to greater competition for the business of individual consumers. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Healthcare 41

Healthcare Contact Center Customer Experience 41

1 to 1

OCTOBER 17, 2013

'It is human nature to want to be treated as an individual. Armed with data, savvy organizations have been able to turn online interactions into truly personalized communications that cater to the individual needs of each customer. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Retail 40

Retail 40

1 to 1

OCTOBER 1, 2013

'Like milk and cookies or peanut butter and jelly, in an idyllic world, the CMO and CIO walk hand-in-hand. But, as mobile technology becomes an undeniable player across industries, research predicts that CMOs will soon spend more on IT than the CIO, causing much tension throughout the enterprise. Such changes are destined to reshape the dynamic within many companies, thus posing a threat to the customer experience as the C-suite struggles to balance power with strategy.

Technology 39

Technology Technology Customer Experience 39

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

1 to 1

OCTOBER 9, 2013

'Customers have high expectations and only organizations that deliver on these high expectations will be successful. When delivery falls short of their expectations, customers will simply vote with their feet and go to a competitor. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Service 38

Customer Service 38

1 to 1

OCTOBER 25, 2013

'A customer experience ecosystem map is a visual technique that connects end-to-end customer processes to the ecosystem of employees, partners, capabilities, processes, technology, information and interfaces involved in delivering the experiences. Without these maps, companies regularly perform "blind-man-and-the elephant" exercises in which different silos of an organization see only parts of the customer''s experience related to their own jobs.

Customer Experience 37

Customer Experience Customer Loyalty Technology Technology 37

1 to 1

OCTOBER 24, 2013

'It is no secret that customers expect personalized interactions from the companies they do business with, but business leaders often wonder whether there''s a limit to how personalized they can get. How can they make sure not to cross the line between the targeted interactions that customers want while not appearing intrusive? There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Expectations 37

Customer Expectations 37

1 to 1

OCTOBER 16, 2013

'There''s something inherently magical about your first "big girl bed" (or "big boy bed" if you''re of the male variety). But when you awake to a busted spring--on your birthday, no less--it''s hard not to find yourself back in the throes of reality. After nearly 20 years, my beautiful mattress decided to remind me I''m no longer a child, sending one lone coil jutting through the material and straight through my heart.

Customer Loyalty 36

Customer Loyalty Customer Experience 36

Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

Technology

1 to 1

OCTOBER 1, 2013

'Delivering great customer service is not an option for organizations to succeed. It is a must. Customers, after all, vote with their feet and will be very quick to stop doing business with an organization that doesn''t deliver the service they expect. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Service 36

Customer Service 36

1 to 1

OCTOBER 20, 2013

'Modern-day CRM started its roots in the 1960s with the "4 P''s" marketing framework--product, price, place, and promotion. Any relationship marketer who has been at their craft since the 1980s knows that this structure eventually became the foundation to describe companies'' focus on understanding individual customer segments and delivering personalized service and marketing engagement strategies.

CRM 36

CRM Customer Loyalty Customer Service Customer Experience 36

1 to 1

OCTOBER 15, 2013

'Last week, I had the good fortune to moderate a panel discussion on creating memorable customer experiences at inContact''s annual user conference, ICUC 2013. During the discussion where we examined some of the components that are needed to generate exceptional customer experiences (people, processes, technology, and metrics), one of the panelists, Amy Latzer, Chief Operating Officer at 2-1-1 Los Angeles County, made a terrific recommendation for contact center leaders to better understand what

Contact Center 35

Contact Center Technology Technology Customer Experience 35

1 to 1

OCTOBER 29, 2013

'1to1 Media''s Tom Hoffman speaks with Mariann McDonagh, Chief Marketing Officer at inContact, about how proactive customer outreach is changing along with best practices for personalizing the customer experience. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Experience 35

Customer Experience 35

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CX

1 to 1

OCTOBER 10, 2013

'When 1to1 Media launched the first Customer Champions program back in 2004, the goal was to shine a light on the people within companies of all sizes who are making a difference in moving their organizations'' customer experiences forward. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Loyalty 35

Customer Loyalty Customer Service Customer Experience 35

1 to 1

OCTOBER 3, 2013

'How''s this for a challenge? Imagine you''re the president of one of the largest economy hotel chains in America. Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Loyalty 35

Customer Loyalty Customer Service Customer Experience 35

ProProfs

OCTOBER 24, 2013

'With classroom reports, you can view your learners’ reports for all quizzes and courses at a single click of a button. A centralized place of searching the different reports such as course reports, quiz reports, group reports etc helps you to quickly review the activity around your quizzes and courses. This also helps you understand your learners’ performance better.

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45

ProProfs

OCTOBER 30, 2013

'With the new themes feature in ProProfs Quiz Maker you can customize your quiz appearance, just the way you like it. Quiz themes add colors, designs & visuals to your quizzes, which helps you to engage learners better and get more responses. You can create quizzes which match your website logos/colors and improve brand recognition among your quiz takers.

40

40

Speaker: Donna Weber - Customer Onboarding Expert

Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.

Customer Experience

1 to 1

OCTOBER 9, 2013

'When it comes to customer service, retailers are constantly searching for new techniques to personalize the shopping experience, catering to the specific individual, not the masses. However, this modern mindset seems to fly out the window when we speak about Millennials. This group of young consumers--myself included--rarely seems to warrant the same attention, as we are seen as a single entity, one often deemed mysterious, narcissistic, and lazy.

Retail 40

Retail Customer Service Customer Experience 40