Customer Experience Matrix

APRIL 15, 2024

Normal 0 false false false EN-US X-NONE X-NONE Last weekend brought the intriguing rumor that Salesforce is in late stage talks to acquire data integration vendor Informatica. AI might well change things by making this translation easier. But AI might change a lot of things, so let’s not count on any of them quite yet.

Artificial Intelligence 45

Artificial Intelligence Machine Learning AI 45

CSAT.AI

SEPTEMBER 7, 2022

Large groups of consumers acting en masse through social media, review forums , blogs or video can uplift or damage a brand. The post Watch Your Words: The Cycle of Lies in Customer Service appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Some recover. Some don’t.

Customer Service 88

Customer Service Non-Profits Sentiment Analysis Social Media 88

Aquire

MAY 24, 2021

In particular, AI technology — often in the form of chatbots — has proved invaluable in improving automation and self-serve options. To stay en route, it’s not enough to just haphazardly implement technology to seal cracks in the customer journey. Digital technology makes this possible. And the pace of evolution is only picking up.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 121

Net Promoter Score AI Customer Experience Machine Learning 121

Intercom, Inc.

JANUARY 11, 2023

Last time around, we invited him to talk about how AI can boost your conversational support. It’s the joys of just shipping products en masse. This isn’t Francis’ first podcast rodeo. But today, we’ve got something else in store. Because he’s done quite a lot of interesting stuff in the last two years.

B2B 118

B2B Start-ups Engineering Sales 118