ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role. Why We Picked HireVue?

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role. Why We Picked HireVue?

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SugarCRM

AUGUST 19, 2019

To say it’s been a game-changer is an understatement. It’s not just tech that’s advancing the way the industry operates: customer expectations have similarly evolved over the last decade, forcing everyone in the supply chain to up their game. Change is important – more than that, it’s necessary.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. GANs are like two players competing in a game. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. Finally, we have data analytics.

CX 86

CX Innovation Technology Technology 86

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Its predictive analytics modelling allows businesses to identify trends and make decisions. Forget clunky forms and generic questions. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. You can even give a customized experience for customers using machine learning and predictive analytics.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Learn from the best. "

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Learn from the best. "

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. How do you go from predictive to prescriptive? How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37