Execs In The Know

FEBRUARY 5, 2024

Small and mid-sized BPO companies, those in the Philippines , for example, are personalizing their customers’ experiences using data analytics, sentiment analysis, and AI, providing omnichannel support, offering 24/7 support, and leveraging automation tools for faster response times.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

JULY 1, 2021

Sentiment analysis. This technology isn’t necessary for a conversational bot to work, but it does help take things up a notch, providing a way to process and identify user emotions by analyzing the sentiment of the words they’re using. Help your team. Find the one that meets your needs. Join a 15-minute webinar to learn more.

AI 125

AI Artificial Intelligence Machine Learning ML 125

SurveySensum

AUGUST 3, 2023

SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52