Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Independent retailers are in a unique position to really set themselves apart from big corporations with the special touches they add to customer experience.

Retail 111

Retail Customer Experience Social Media Customer Acquisition 111

SugarCRM

JANUARY 25, 2024

As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!

Real Estate 29

Real Estate Transportation CRM Sales 29

DMG Consulting

JUNE 11, 2019

Foundational component of next-gen, digitally transformed service organizations. The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations. About DMG Consulting LLC.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Zendesk

FEBRUARY 10, 2021

Over the next few years, the cloud computing market is expected to keep growing by double digits. Over the next few years, the cloud computing market is expected to keep growing by double digits. The PaaS provider manages the underlying cloud platform, which the PaaS customer uses to make and run their apps.

Engineering 52

Engineering Technology Technology CRM 52

SurveySensum

JULY 20, 2023

Imagine if the next customer didn’t bother with entering the code manually and left the store feeling disappointed. If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. H&M would literally lose some business. But how could they know?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

SEPTEMBER 21, 2021

There’s no getting away from it: digital transformation has changed the business landscape. Fail to embrace this change and there’s every chance customers will fail to embrace you. Although that may sound dramatic, the reality is that digital transformation has become a matter of survival. What is digital transformation?

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145