SurveySensum
SEPTEMBER 13, 2023
In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools?
Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008.
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Intercom, Inc.
JUNE 19, 2018
Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. A new breed of innovative businesses, like Monzo, is going the other way. 1 obstacle for these executives. It mirrors our approach here at Intercom.
SurveySensum
OCTOBER 4, 2023
This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Best Features Create any type of survey including CSI, SSI, NPS, etc.
Execs In The Know
MAY 4, 2023
The brand specializes in designing and manufacturing high-quality bicycles for children. Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. As a company, we believe there should be more bikes than cars on the road.
Fonolo
MAY 13, 2019
As I sat down with Miele Canada’s VP of Customer Service & Operations, Eric Esguerra, it became clear that the company’s strides in innovation come from the long-standing mission articulated by its founders: “Success is only possible in the long term if one is totally and utterly convinced of the quality of one’s products.”
InteractionMetrics
APRIL 16, 2024
For instance, if you are in manufacturing, your distributors may cite a very different list of competitors than your OEMs do. Innovation: Don’t get complacent. Competitors: Use interviews, surveys, and focus groups to research who your customers consider your competitors to be. Also, determine if this varies by customer type.
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