TeamSupport

DECEMBER 14, 2018

4) AI will become less artificial and more a part of “real” customer service teams – Modern service software now leverages the true power of AI and not gimmicks like simplistic chat bots to lure in customers. Click here to download our whitepaper on why it's important to kill scripted responses!

Customer Service 111

Customer Service Sentiment Analysis B2B B2C 111

TeamSupport

JANUARY 25, 2019

To alleviate some of this communication, more companies are leveraging an online customer portal to stop mundane conversations before they even begin. It's excellent for sharing internal knowledge – Having a plethora of knowledge doesn’t only benefit customers.

Education 45

Education Sales 45

TeamSupport

MAY 24, 2019

Click here to download our whitepaper with additional tactics on how to drive customers to self-service! Instead, use the chat technology provided by your customer success software in its place to ensure any and all issues reported on these site locations go directly the right team. Don’t do this!

CRM 40

CRM Customer Relationship Management Education Technology 40

Aquire

JUNE 7, 2021

Content plays into almost every aspect of your marketing team’s work — your inbound marketing, social media, SEO, and lead nurturing strategy all rely on having great content your users love to engage with. Product-led growth involves showcasing your product to source and leverage new leads.

Customer Journey Map 98

Customer Journey Map Education Sales Start-ups 98

Comm100

APRIL 27, 2020

The good news is that there are lots of ways that companies can structure their teams and set up their customer service systems to meet customer demands and properly allocate their workforce. Does your customer need to connect with the support department or the sales team? And the secret tool behind all of this is omnichannel routing.

Omnichannel 59

Omnichannel CRM Customer-Centric Organization Social Media 59

TeamSupport

FEBRUARY 22, 2019

This statement even applies to the business world, where a growing number of companies are leveraging AI each year to make more informed and timely business decisions. Some customer support software solutions currently leverage sentiment analysis technology to determine the tone of written messages (sad, frustrated, etc.)

Artificial Intelligence 69

Artificial Intelligence Sentiment Analysis AI Technology 69

TeamSupport

JULY 19, 2019

They’ve hired a great team of account managers, have incredibly knowledgeable support agents, and have provided them with the technology needed to succeed. Over time, these new agents would slowly transition to higher tiers as they acquired knowledge. Click here to download our whitepaper!

Technology 45

Technology Technology Customer Relationship 45