Customer Bliss

DECEMBER 20, 2018

“Our lives as human beings are made up of moments,” said Dan Heath in my interview with him earlier this year. As business leaders, if we can understand and think about this, we can really work to identify moments in an operation where you can stand out and be memorable. SOME MOMENTS RISE ABOVE THE REST.

Customer Experience 58

Customer Experience CX 58

Intercom, Inc.

MAY 16, 2019

So I hosted our Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews on the podcast today to get the behind-the-scenes look at how this product came to life. Good design and even workflows are easy to imitate (and if you build something good, it will be copied). What were the critical decisions?

Start-ups 106

Start-ups Engineering Gaming Innovation 106

Intercom

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Few people are better advocates for a unified view of the customer experience than Dan O’Connell. Could this trend be changing? Voice is this last offline dataset,” he tells us.

Start-ups 111

Start-ups AI Omnichannel Sales 111

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Intercom, Inc.

FEBRUARY 1, 2018

I recently hosted Rachel on our podcast to learn why Slack needed to invest in growth marketing, what her team prioritized first, how they’ve partnered with Slack’s rapidly scaling sales team, and more. If you enjoy the conversation and don’t want to miss the rest of the series, check out more episodes of our podcast.

Agriculture 174

Agriculture Start-ups Sales Education 174

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training.

Social Media 186

Social Media Sales Start-ups B2B 186