podcasts earn-the-right-to-cx-transformation 
Customer Bliss
JANUARY 3, 2018
I’m still on vacation from new podcast recordings, and during this interim, I’m replaying 3 of my most popular podcast episodes of 2017. Bill Carmody of Inc Magazine recently listed my podcast as binge-worthy ! Bill Carmody of Inc Magazine recently listed my podcast as binge-worthy !
Customer Bliss
FEBRUARY 16, 2018
I always stress to my clients that CX work has to be done in bite-sized pieces, because it’s an initiative that becomes a part of the company’s long term strategy; therefore, you can’t try to tackle it all at once. Do you know what happens in CX implementation when you try to take on more than you can handle?
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Customer Bliss
JUNE 13, 2018
If you’ve been listening to, or been a guest on my podcast, The Chief Customer Officer Human Duct Tape Show , then you know that the last question I like to ask is: what do you know now that you wish you knew then ? Previous guests have mentioned that they find a lot of advice and good takeaways in this portion of the podcast.
Intercom, Inc.
NOVEMBER 25, 2021
He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. We’ve always heard the best defense is a good offense, but perhaps that doesn’t apply all that well in business.
Customer Bliss
JANUARY 11, 2018
During this CX process, it’s critical that the CCO “earns” the right to people’s engagement in the work across the organization. During this CX process, it’s critical that the CCO “earns” the right to people’s engagement in the work across the organization.
Customer Bliss
OCTOBER 23, 2019
Today, I want to talk to you about something that continuously comes up in my podcast conversations , as well as something I recognized when I was a Chief Customer Officer. The key to successfully building momentum for your #CX program is to understand which kind of leader (North Star or ROI-based) you're interacting with.
Customer Bliss
DECEMBER 19, 2017
This year has been chock full of informative interviews with CX leaders on my podcast, The Chief Customer Officer Human Duct Tape Show. I’ve had the pleasure of interviewing over 40 leaders who are transforming customer experience within their companies — some are even making incredible strides within their industry as a whole.
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