Logicalware

JULY 26, 2023

A Agent Assist: AI-powered tools that provide real-time guidance and suggestions to agents, enhancing their productivity and customer interactions. Commonly known as chatbots, these intelligent assistants can either perform specific pre-defined tasks or boast sophisticated functionality, enhancing the way we interact with technology.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Fonolo

MAY 16, 2018

of Working in Customer Service”: R emember to Listen, U se Good Tools, L eadership Leads, E ngage Your Agents, and S wift Service Saves. Don’t forget: While your customers may invest in your company financially, they are also your greatest source of product feedback and improvement, and that “ feedback is vital to your success.”

Customer Service 90

Customer Service Contact Center Sports Social Media 90

Intercom, Inc.

MAY 8, 2019

Now HubSpot’s VP of Marketing, Meghan is also the accomplished host of The Growth Show , which unpacks the stories behind inspiring products, businesses and movements. The numbers behind this u-turn are staggering. Naturally, we thought it was high time we had a chance to hear her on the other side of the microphone.

Customer Acquisition 116

Customer Acquisition E-commerce Start-ups Gaming 116

Uniphore

JANUARY 4, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

MattsenKumar

JUNE 9, 2021

The industry has overcome the notion where “pricing & product were kings,” Today, quality experience and instant support decide the winner. Brands like Puma are leveraging Augmented Reality to help customers visualize the product better. Identifying products that fit their requirements. Poor product discovery.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Uniphore

JANUARY 19, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

AI 26

AI Omnichannel CX Customer Experience 26

Uniphore

OCTOBER 21, 2021

Top enhancements and benefits of Uniphore’s CA platform include: Industry’s Most Advanced Agent-Assist Solution. Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist.

Contact Center 189

Contact Center AI Education Healthcare 189