Win the Customer

JANUARY 1, 2016

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. CONVERSATIONS: this refers to technologies that ease interactions between firms and customers and capture relevant information from those interactions.

Customer Relationship Management 81

Customer Relationship Management Customer Relationship Social Media CRM 81

Zendesk

JUNE 21, 2021

You’d likely struggle to maintain order in the kitchen, much less give customers the food they want. It’s hard to meet customers’ needs without a transparent management system, whether you’re operating a restaurant or a software company. Having this type of structure is especially important when it comes to managing leads.

Sales 52

Sales Social Media Customer Relationship Management Touchpoint 52

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. There are also customer relationships and expectations to manage. Tip #3: Do refresher courses and updates. Well, not so much.

Customer Service 80

Customer Service Finance Start-ups Sales 80

Aquire

AUGUST 2, 2021

Top performing sales professionals value this initial call as it sets the tone of your working relationship with a customer. The discovery call is the first call you’ll make with a potential customer who has expressed interest in your company. While this is bad for team meetings, it’s very bad for customer calls.

Sales 98

Sales Social Media Start-ups Outlook 98

CX Journey

APRIL 17, 2019

You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. Just because you've gotten feedback from customers doesn't mean you're done listening. It must evolve to listen and ask in ways that customer want to provide feedback. What a waste of everyone's time.

VOC 54

VOC Close the Loop Touchpoint Social Media 54

Intercom

JUNE 1, 2023

The world of customer service is rapidly changing, fueled by the transformative power of AI. As organizations strive to provide exceptional customer experiences, keeping pace with the advancements in AI – and automation and integrating that technology – has become a top priority for support leaders. Short on time?

AI 52

AI Start-ups Technology Technology 52

CX Journey

APRIL 17, 2019

You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. Just because you've gotten feedback from customers doesn't mean you're done listening. It must evolve to listen and ask in ways that customer want to provide feedback. What a waste of everyone's time.

VOC 32

VOC Close the Loop Touchpoint Social Media 32