Sprinklr

SEPTEMBER 17, 2021

Today, I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for Best Practices in Education Services ! The award recognizes Sprinklr University as delivering outstanding best practice education services to customers, partners, employees, and the public.

Education 74

Education CXM Innovation Technology 74

Sprinklr

AUGUST 24, 2021

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. But, it’s also important to make sure that new technology doesn’t drastically change the user experience or require complete overhauls to the training programs.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

JULY 2, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr. Can you share more about your role and what you do at Sprinklr?

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

Sprinklr

JUNE 25, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Today, we’re spotlighting Kristina Henry, who shared her thoughts on working at Sprinklr. Today, we’re spotlighting Kristina Henry, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

Sprinklr

JULY 20, 2021

Agents are expensive to hire and train; hence, many of those messages go unanswered because it’s almost impossible to have enough agents to respond to everything. Aurélien Caye is a Solution Consultant at Sprinklr, expert on chatbots and Conversational AI, working with the product team to innovate based on customer requirements.

AI 97

AI Start-ups Innovation Technology 97

Sprinklr

AUGUST 10, 2021

When conversational chatbots are working effectively, agents need to be trained and equipped like never before, because if they fail, the brand reputation is at stake and employee morale drops. Onboarding and training new agents is a constant struggle for many contact centers. So let AI do that. Or its opposite.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Sprinklr

OCTOBER 22, 2021

Nearly 90% of advisors said support from their firms made a positive difference in their use of social media by providing content to post, supportive resources, training, and more. Training employees and advisors on regulatory policies. Challenge 4: Train employees on regulatory policies. Monitoring advisor communication.

Social Media 52

Social Media Compliance AI Government 52