Remove the-boss-child
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Where are My Friends? Adjusting to Life as a Leader

Taylor Reach Group

and “Are you sure we should do ‘Take your child to work day’ again?”. , and “Are you sure we should do ‘Take your child to work day’ again?”. Bosses instead of Leaders: People don’t like to be told what to do when they’re working on the frontlines, but it’s amazing how fast some forget that once they’re in positions of power.

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5 Effective Call Control Strategies for Contact Center Agents

Myra Golden Media

Imagine what your relationship would be like if your partner, child, or boss only listened to you 0.03% of the time! Why Calls Get Beyond Your Control When customers feel like you don’t understand their issue, they’ll over-explain and vent unnecessarily. So, you must make customers feel heard and understood.

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Contact Center Work From Home vs Hybrid Work and the Return to Office Struggle

CSAT.AI

Things like work-life balance, greater control of environment and schedule, reduced costs such as commuting and child-care are examples of what some employees have to lose if forced to work in-office full time. There’s a lot of talk around the work from home and return to office debate. Workers do not want to lose what they have gained.

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Speaking ‘Truth to Power’

Beyond Philosophy

There are too many people in organizations that do not tell their bosses and senior management the reality of the situation. So the emperor paraded through the streets stark naked until a young child finally told the truth: “But he hasn’t got anything on!”. It’s like the story of the emperor’s new clothes. It’s critical!

Sports 133
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When Bad Systems Happen to Good People

Customers That Stick

I’m not sure if she had started the call a bit distracted or her boss had just walked into the room. I’m not sure if she had started the call a bit distracted or her boss had just walked into the room. My tests were routine, but imagine those people recently diagnosed with an illness or calling for a sick child. Bad Systems.

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How to keep remote employees engaged

Qualtrics

For some employees, it will be the only time they meet their co-workers or boss in person. If the majority of the workforce is in an office, it’s vital that you bring the new remote employee into the office to meet the team and their boss. In America, 4.3 million employees work from home at least half of the week.

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How to build a company culture your employees will rave about

Qualtrics

What makes some organizations synonymous with great company culture, while others fall below the fold? We took a closer look at the intricacies of building and sustaining company culture, plus the companies that have engaging cultures – and why. Company culture permeates through every fiber of an organization. Increased retention.