Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. But studies have shown that the majority of what is understood from a conversation isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice. Emojis are online communication gold. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Zendesk

SEPTEMBER 22, 2022

Founded in 1998, the company is a leading provider of cloud-based software solutions, empowering data-driven healthcare that enables better care and health outcomes. The Inovalon ONE® Platform powers 100+ cloud-based solutions that enable improved clinical outcomes and economics across the healthcare ecosystem.

Net Promoter Score 52

Net Promoter Score CX Healthcare Innovation 52

Aquire

JULY 20, 2021

For example, if you know your customers purchased your services with the aim of increasing sales by 10% month over month, yet they aren’t using key features that would help them do that, check-in, and get them on a plan to product adoption. . One particularly worthy endeavor? Improve your customer service. There are many ways to do this.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 116

Innovation NPS Touchpoint Start-ups 116

Intercom

AUGUST 12, 2021

Voice is this last offline dataset,” he tells us. Few people are better advocates for a unified view of the customer experience than Dan O’Connell. Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Get all the information in one place. AI augments support.

Start-ups 111

Start-ups AI Omnichannel Sales 111

SixteenVentures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. Even today that’s how you should view it. Simply put; No Customer Success = No Your Success.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MAY 22, 2019

Wootric has been able to produce better results using small datasets and building different models for different industries. Tell us more about your career journey and how you found yourself founding Wootric. Then you had to try to reach them via email and convince them to fill it out. But there’s a better way now.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199