Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Hodusoft

JUNE 9, 2022

HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products. Unified Communication has become a successful driver for businesses worldwide. It was gratifying to be recognized for how our software products have impacted businesses. HoduSoft’s Contribution to Reshaping Business Communication.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. 2022 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2022 is the year we let the platform do the work. 2022 is the year we let the platform do the work. We Drove Innovation.

CRM 29

CRM Start-ups Sales CX 29

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Top 10 customer feedback tools in 2022. Choose the right one depending on your business goals and needs. Introduction.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Hodusoft

MAY 26, 2022

We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

CommBox

JANUARY 28, 2024

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. By 2022, chatbots will handle 75-90% of queries, according to assessments. Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 52

AI Customer Service Real Estate B2C 52

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. Do better business with conversational CRM. That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. 68 percent of business leaders also recognized a direct link between employee service and business growth.

CRM 98

CRM B2C Compliance B2B 98