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Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces.

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The Top AI Customer Service Solutions Transforming the Industry in 2024

CommBox

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

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What is AI as a service (AIaaS)? A beginner’s guide for 2024

Zendesk

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52
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VOZIQ AI Wins Best AI Company for Proactive Customer Lifecycle Management Award

VOZIQ

VOZIQ AI is excited to announce its recognition as the Best AI Company for Proactive Lifecycle Management in the prestigious Growth Stories Summit Awards 2024. This recognition also underscores VOZIQ AI’s commitment to pushing the boundaries of AI and delivering exceptional value to its clients.

AI 40
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Forecasting the Future: BPO Trends of 2024

Execs In The Know

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

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What’s Behind the Overall Decline in CX Quality?

Execs In The Know

The 2024 results are concerning, with 39 percent of brands reporting a drop in service quality, a significant increase from 17 percent in 2023. Today’s consumers have experienced firsthand the innovative approaches of leading brands, setting a new benchmark for all businesses. For many companies, the solution is AI.

CX 105
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DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report

DMG Consulting

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.