DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

DMG Consulting

JUNE 1, 2022

The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers’ preferred method of interacting with organizations. Furthermore, we expect this IT segment to experience a 50% growth in customers in the following two years, 2025 and 2026.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

JUNE 30, 2021

And, due to the processing power of the cloud, RPA vendors can continue to add more artificial intelligence (AI) as the technologies evolve and use cases present themselves. The RPA market as a whole is growing rapidly, accelerated by the need for intelligent automation in organizations around the world.

Contact Center 59

Contact Center Artificial Intelligence AI Technology 59

Aquire

AUGUST 27, 2021

This march towards a phygital future is only possible thanks to unprecedented technological innovation. IoT has massive potential for the retail industry, providing a way to create even more engaging and innovative shopping experiences – one of the reasons why Juniper Research predicted retail spending on IoT technologies would reach US$2.5

Retail 98

Retail Technology Technology AI 98

MattsenKumar

JUNE 6, 2021

The drive was worth $50 Billion in 2020 and is likely to exceed the $138 Billion mark by 2025. Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The cloud industry is growing with a CAGR of 22.3%.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Finance 52

Finance Compliance Artificial Intelligence ML 52

1 to 1

JULY 29, 2022

By 2025, smart workflows and seamless interactions among humans and machines will be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work, predicts McKinsey & Company. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

Ameyo Callversations

JANUARY 12, 2022

Incorporating innovative technologies in businesses brings out many new features and tools to boost the company’s overall communication skills. So let’s see how artificial intelligence-powered conversation can benefit businesses to win more leads and sales. billion by 2025, growing at a CAGR of 24%.

AI 52

AI Sales Contact Center Artificial Intelligence 52

Zendesk

DECEMBER 1, 2020

Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. But innovative organizations are proving generating transformation value shouldn’t have to take years, or even months. Digital transformation examples.

AI 98

AI Technology Technology Artificial Intelligence 98

CSAT.AI

AUGUST 7, 2019

As Forrester’s recent “Light on the Horizon: The State of Customer Experience Quality” acknowledges, every innovation has a pivot point. billion by 2025.”. The report also references Forrester’s research showing companies utilizing quality CX exceed their peers in both stock price and ROI. The market is expected to catapult to $89.84

AI 52

AI CX Sentiment Analysis Contact Center 52