Actionable Insights, AI, Artificial Intelligence and Gaming

Strategic Insights: How Customer Feedback Fuels Brand Success and Innovation

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback

Customer Feedback Innovation Artificial Intelligence Social Media

AI call center: A complete guide

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI

AI Artificial Intelligence Contact Center Machine Learning

Human Brains and AI

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . Artificial Intelligence is Fundamental for CRM . The Power of SugarPredict: Actionable Insight . With SugarPredict, it just works.

AI

AI Artificial Intelligence Actionable Insights Construction

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

MORE WEBINARS

5 Applications to Boost Contact Center Performance in a Tough Economy

DMG Consulting

MARCH 10, 2023

These solutions should provide actionable insights that improve CX, increase first-contact resolution (FCR), reduce customer holds and transfers, provide timely feedback to agents, eliminate subjectivity in the QM process, and enhance agent engagement. Intelligent virtual assistants. Gamification.

Contact Center

Contact Center Artificial Intelligence Actionable Insights CX

7 Steps to Meet the Customer Experience Imperative

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence

Artificial Intelligence Customer Experience CRM Actionable Insights

10 ways to boost retail customer engagement in 2023

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life.

Retail

Retail Social Media Artificial Intelligence Omnichannel

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. Our largest contact type is billing.”

Transportation

Transportation Non-Profits Sports Hospitality

The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots.

Customer Relationship Management

Customer Relationship Management Customer Relationship CRM Artificial Intelligence

Guest Post: Responding to Change and Driving The Insight Industry Forward

Confirmit

JANUARY 27, 2020

Should the customer insight industry be offering more thought leadership around this phenomenon? Theme Three: How will the arrival of artificial intelligence and AI assisted insights affect the insight industry? But the arrival of AI opens up a number of challenges.

Social Media

Social Media AI Non-Profits Artificial Intelligence

Top 10 AI Survey Tools For Smart Feedback Collection

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! Go beyond words.

AI

AI Artificial Intelligence Sentiment Analysis Customer Feedback

The Scoop: SugarPredict Pioneers Artificial Intelligence for All

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence

Artificial Intelligence Actionable Insights Innovation AI

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Make them understand their importance in enhancing the bank’s customer experience.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Turn Data Into The Best Ally of Business Growth

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth

Business Growth Artificial Intelligence ML CRM

Personalizing Customer Engagement Doesn’t Have To Be Complicated

SugarCRM

JULY 21, 2022

Organizations can be more customer-centric and leverage the modern merits of CRM solutions powered by artificial intelligence (AI) to help optimize and personalize engagement throughout the customer journey. Driving Exceptional Customer Experiences with AI. AI has moved beyond visionary to mainstream technology adoption.

Artificial Intelligence

Artificial Intelligence CRM AI Sales

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

10 Customer Service Metrics to Track in 2024

SurveySensum

DECEMBER 20, 2023

Businesses that understand and embrace these shifts have a secret weapon: they’re ahead of the game. Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information. People want the best of both worlds—high-tech solutions and an empathetic touch.

Net Promoter Score

Net Promoter Score Customer Service NPS Customer Satisfaction

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer

Voice of the Customer VOC AI Sentiment Analysis

Tech Customer Success

Strategic Insights: How Customer Feedback Fuels Brand Success and Innovation

AI call center: A complete guide

Webinars

Trending Sources

Human Brains and AI

Webinars

5 Applications to Boost Contact Center Performance in a Tough Economy

7 Steps to Meet the Customer Experience Imperative

10 ways to boost retail customer engagement in 2023

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

The Evolution of Customer Relationship Management: A Look at the Last Five Years

Guest Post: Responding to Change and Driving The Insight Industry Forward

Top 10 AI Survey Tools For Smart Feedback Collection

The Scoop: SugarPredict Pioneers Artificial Intelligence for All

The Role of NPS in the Banking Industry

Turn Data Into The Best Ally of Business Growth

Personalizing Customer Engagement Doesn’t Have To Be Complicated

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

10 Customer Service Metrics to Track in 2024

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

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