Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Actionable insights and learnings that help your business grow. Having a 360-degree view of customers across all touchpoints means you can understand them better.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

AUGUST 3, 2022

360-degree view of all customer touchpoints. Merging the data, provides more critical insights into customer behavior, pain points, and preferences. By implementing analytics and reporting, a business can gain actionable insights on operational flaws, agent training needs, areas to focus on for improving customer experience, etc.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of. Text Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JULY 27, 2022

It uses advanced tools, text analysis, insightful dashboards, word clouds, and more to help you identify disappointed customers, brand your surveys, eliminate duplication, improve analytics, and create quicker and faster surveys. . Text & sentiment analysis. An AI tool to improve survey response rates.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SugarCRM

DECEMBER 1, 2022

We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before. Customers want to be supported at every touchpoint along their journey with a brand. Embrace Artificial Intelligence (AI). Foster Emotional Intelligence.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. 5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) With IN-APP SURVEYS. W hat are In-App Surveys? 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

OCTOBER 17, 2023

And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. This data is collected and analyzed in real-time to derive actionable insights.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create segments of data so that you can easily decide on what actions to be taken on which feedback.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52