SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. It provides valuable insights into customer satisfaction , loyalty, and areas needing improvement.

NPS 52

NPS Gaming Education Customer Satisfaction 52

Doing CX Right

OCTOBER 20, 2020

Step 2: Turn Voice of Customer Data Into Actionable Insights. . Obtaining customer feedback and analyzing the data takes time, but it is well worth it. 3: Close The Loop With Customers . If you ask customers what they think, then inform them what actions you took because of their feedback.

Gaming 69

Gaming VOE VOC Close the Loop 69

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! But how to build customer loyalty for retail brands? Let’s find out!

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

MAY 19, 2023

Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. What is NPS in banking and other financial institutions?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52