Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS 232

NPS Net Promoter Score Customer Loyalty Start-ups 232

SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. And one more thing!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

JUNE 20, 2019

We do it by focusing on more traditional values of doing the right thing by customers – not NPS, as this doesn’t resonate as well with many branches. Rather than complaining about the quality of service they are being constructive, to help the branch improve.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Measure and track customer satisfaction metrics by launching NPS, CSAT, and CES surveys with SurveySensum!

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Measure and track customer satisfaction metrics by launching NPS, CSAT, and CES surveys with SurveySensum!

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. If a workaround is slowing down response time, for example, that provides more meaningful, actionable insight. NPS, or net promoter score. CSAT score. Advisory boards.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Intercom

MAY 31, 2022

Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS. They then had two strong data points to escalate the issue and action improvements.”. If someone is complaining, they probably care about you – if you can turn that around by showing them you care too, you can create a powerful long-term advocate. “A

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105