Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

Hodusoft

MARCH 6, 2024

It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Gaining actionable insights can help improve customer experience and overall efficiency.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Some more features that make contact center software a game changer. Market research.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. 5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SugarCRM

SEPTEMBER 22, 2022

Step 2: Use CX Shortfalls to Guide Corrective Actions. Customer flight is a symptom of an organization’s inability to provide a compelling, consistent, and personalized CX across all customer touchpoints and throughout the customer lifecycle. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26