Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. What’s the difference between chatbots and conversational AI? What is conversational AI? Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Customer Experience is not about where, it’s about how.

CX 140

CX Net Promoter Score NPS Contact Center 140

Execs In The Know

SEPTEMBER 28, 2023

In our recent Experience & Loyalty Insights: A Research-Based Review report , among both “Loyalist” and “Non-Loyalist” consumers, “Provide Consistent, High-Quality Experiences at Every Touch Point” was the top answer when asked what Retail/eCommerce brands need to do to create an exceptional customer experiences.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

Callminer

DECEMBER 17, 2019

The introduction of AI in call centers may revolutionize the industry. “Global call center AI market is expected to rise to an estimated value of $4.7 “Global call center AI market is expected to rise to an estimated value of $4.7 Customer experience can make or break your business.

Contact Center 207

Contact Center Finance AI Innovation 207

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. AI Briefing – May 3, Atlanta, GA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62