Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. What’s the difference between chatbots and conversational AI? What is conversational AI? Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Business leaders of today have to understand the technology of tomorrow. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Callminer

DECEMBER 17, 2019

The introduction of AI in call centers may revolutionize the industry. “Global call center AI market is expected to rise to an estimated value of $4.7 This rise in market value can be attributed to the increased adoption of automated services in business operations along with innovations/advancements in AI.”

Contact Center 207

Contact Center Finance AI Innovation 207

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. To learn more about Genesys, visit: [link].

CX 45

CX Retail Engineering Technology 45

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. Live Better Electronically: AI and the Customer Experience. Organizations appear in alphabetical order. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. AI Briefing – May 3, Atlanta, GA. Attendees will leave Loyalty Expo with an understanding of new research, technologies and solutions to aid their organizations on the customer loyalty journey. Connect with peers, partners and experts.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62