Intercom

APRIL 20, 2023

Typically, only 5 to 10% of customers respond to surveys. AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. And so, I see a bright future for AI.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Put in the work with your customers. Are automation and AI b t?

AI 118

AI Start-ups B2B Predictive Analytics 118

Customer Bliss

NOVEMBER 15, 2016

From Penni’s own LinkedIn: Utility executive with over 25 years of experience in field operations, customer service and energy efficiency. The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire.

Social Media 0

Social Media Engineering Gaming Customer Service 0