AI CX Entertainment Innovation 
Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video will be Preferred CX Platform. And it’s a two-way street.
ECXO
APRIL 10, 2024
Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.
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Callminer
SEPTEMBER 1, 2020
While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.
Ameyo Callversations
FEBRUARY 22, 2022
Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. Through AI, businesses can augment customer experience. AI can enhance CX in several ways.
Uniphore
JUNE 22, 2021
So, we had to make their rants more entertaining. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.
Steven Van Belleghem
NOVEMBER 28, 2023
Generative AI for enterprises now basically allows every type of company to personalize their content (marketing) and customer interactions, fast, in a relevant manner and at very large scale. Samsung Food, too, uses generative AI to create meal plans and build grocery lists. The age of AR will usher in full transparency.
Zendesk
JANUARY 3, 2023
As a result, customer experience (CX) has long been the financial services industry’s top priority. Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Investing in artificial intelligence (AI) is investing in your customers.
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