SugarCRM

NOVEMBER 2, 2021

Our society experiences an empathy deficit due to cultural and environmental factors, so introducing sentiment analysis software to register positive and negative feelings might be the new challenge. Sentiment Analysis and the Sugar Platform. The future of sentiment analysis is encouraging. Closing Thoughts.

Sentiment Analysis 46

Sentiment Analysis Customer Service Customer Satisfaction Omnichannel 46

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SugarCRM

JULY 20, 2021

Many Sugar Serve users are enjoying SugarLive —our omnichannel tool that lets service reps from any industry to communicate in real-time with their customers. Additionally, SugarLive will include sentiment analysis for both Sell and Serve. Additionally, SugarLive will include sentiment analysis for both Sell and Serve.

Omnichannel 49

Omnichannel Sentiment Analysis Sales Engineering 49

Comm100

SEPTEMBER 26, 2023

Omnichannel customer engagement When listing the best personalized service examples, omnichannel engagement can’t be missed. Omnichannel customer engagement platforms connect every digital channel into one platform and unified inbox. Sentiment Analysis is a great example of emotionally intelligent bot interaction.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

CommBox

MARCH 26, 2023

Meanwhile, big tech players are busy integrating AI into their offerings. Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. But what does this AI platform really mean for the world of customer experience and customer communication? What is ChatGPT?

CX 52

CX AI Sentiment Analysis Omnichannel 52

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). Including the artificial intelligence (AI) capabilities of SugarPredict into Sell enables you to understand the context better and own the future.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52