Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications. This often result in inefficiencies, delays, and increased risk of errors and non-compliance.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Aquire

SEPTEMBER 18, 2021

Then try to find the answer to these questions: What technology, people or processes do we need? Reverse-engineer the experience you want to deliver. Steve Jobs was an advocate of “beginning with the customer experience and working backward to the technology”. Apply AI technology. More than 6 out of 10 U.S

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Aquire

AUGUST 27, 2021

Technology is constantly upgrading which created a new type of personalization that takes things one step further “hyper-personalization” If you’re a marketing professional, you’ve probably been using standard personalization practices to attract, engage, and convert visitors into customers. So, let’s dive in.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

1 to 1

JULY 29, 2022

In doing so, companies must work backward to solve their customers’ pain points, then move forward with technological innovations that are in tune with the changing times.” “Businesses will be able to foster customer-centric innovations once they truly understand their audience’ wants and needs,” he says. “In

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Our comprehensive guide breaks down the types, applications, examples, benefits, and challenges of generative AI, so you can maximize your overall customer experience now and in the future.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Adjust expectations around AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. AI, automation and machine learning mean solutions are available to meet these expectations – at scale.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SugarCRM

JUNE 7, 2021

Before we get to that, though, let’s talk about a key technology that both teams will have in common when working at a modern company determined to keep current with the fast-paced digital economy. Be sure to reach out to your teams and integrate their knowledge, and contact SugarCRM for more information about HD-CX technology.

Sales 48

Sales Predictive Analytics CRM Customer Relationship Management 48

CX Journey

MARCH 7, 2019

4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Successful businesses effectively leverage this technology to complement service efforts and lessen agent load.

Customer Experience 42

Customer Experience Social Media Omnichannel Artificial Intelligence 42

CX Journey

MARCH 7, 2019

4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. Successful businesses effectively leverage this technology to complement service efforts and lessen agent load.

Customer Experience 32

Customer Experience Social Media Omnichannel Artificial Intelligence 32

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98