Customer Bliss

MAY 31, 2016

Curtis was deeply embedded with customer experience at Alaska Airlines before moving to Premara Blue Cross. We discuss the value of building bridges, listening tours, asking the right questions, using analytics wisely, and how conversations drive customer experience. . About Curtis . Smash silos. This is a must. Be data-driven.

Customer Experience 63

Customer Experience Innovation Customer Feedback Customer Service 63

Customers That Stick

JANUARY 15, 2015

– His experiences in France have led him to be more patient with customers to listen very carefully to make sure he understands before he replies. Meet Erin Archuleta! – From not-for-profit to the lauded ICHI Bar and Sushi, she actually started her customer service career on Coney Island.

Customer Experience 104

Customer Experience Contact Center Customer Retention Start-ups 104

Beyond Philosophy

JANUARY 18, 2017

Alaska Airlines earned top rank for the second year in a row, but as a customer experience consultant, I was just as interested in the airlines at the bottom. American Airlines blamed problems at its hubs and its merger with USAir, and said it has a new training program to improve customer service. Absolutely not.”

Scorecard 122

Scorecard Customer Satisfaction Customer Loyalty Customer Experience 122

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.

Retail 52

Retail Innovation Sales Customer Service 52

InteractionMetrics

OCTOBER 16, 2023

Before placing the order, the customer reviews their order and feels confident. Unfortunately, the sweater is not the color that the customer imagined. The customer contacts customer service to initiate a refund. Minimize what you ask of your customers, and then minimize again. Don’t do that!

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

MAY 20, 2020

The definition of customer experience has changed the way brands are responding to current situations and coming with a great initiative. Zappos an online shoe and clothing retailer is known for their customer-centric culture and delivering unparalleled customer experience. Searching for flour to try that homemade bread recipe?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

InteractionMetrics

SEPTEMBER 17, 2019

But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Bad Customer Surveys are Ubiquitous. Why Issue Surveys? .

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Bad Customer Surveys are Ubiquitous. Why Issue Surveys? .

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

Comm100

MARCH 25, 2024

If your goal for your chatbot is to save your company money and resources, consider having it assist an individual department, such as Customer Service or HR. If your chatbot takes over after hours, be sure to let customers know what times they will be able to speak to a representative, should they wish to do so.

Start-ups 96

Start-ups AI Customer Expectations Social Media 96