Callminer

DECEMBER 12, 2022

Read this blog for expert tips and best practices for getting started with real-time analytics tools. Companies today manage ever-increasing volumes of data.

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Callminer

MAY 17, 2023

Companies that haven’t leveraged call center analytics are often unsure about how it works. Find out what call analytics are and the benefits they provide.

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Adrian Swinscoe

MARCH 31, 2023

There is an infinite amount of data in contact centres but what […] The post Enjoy a slice of customer data analytics Pi(e) first appeared on Adrian Swinscoe. This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio.

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Adrian Swinscoe

SEPTEMBER 15, 2022

Voice and speech analytics refers to the process of analysing recorded conversations […]. The post Understanding how all businesses can benefit from voice analytics first appeared on Adrian Swinscoe. This is a guest post by James Lockhart, Head of Product Marketing at TelcoSwitch.

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Callminer

JULY 17, 2023

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.

Innovation 182

Innovation AI Customer Service 182

Callminer

MARCH 29, 2023

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively implementing conversation intelligence.

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Callminer

JULY 21, 2020

Marketers, analytics pros, and CX experts named these the most innovative ways companies are leveraging predictive analytics to improve customer experience.

Predictive Analytics 322

Predictive Analytics CX Customer Experience Innovation 322

Callminer

NOVEMBER 20, 2022

Text analytics has become an important technology for businesses across a wide variety of sectors and industries. This blog explores how text analytics works and how it’s currently used.

Text Analytics 182

Text Analytics Technology Technology 182

Callminer

MAY 19, 2021

Conversation analytics offers the potential for organizations to better understand their customers. Read more about how to get the most out of this powerful technology and why it matters.

Technology 182

Technology Technology 182

Callminer

DECEMBER 22, 2021

This blog explores how sales conversation analytics can help you shorten sales cycles, train top-performing sales reps, and increase win rates.

Sales 182

Sales 182

Callminer

JANUARY 11, 2023

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to learn how to put analytics to use.

Omnichannel 182

Omnichannel Customer Experience 182

Callminer

OCTOBER 19, 2021

Call center analytics software is an important tool in optimizing, growing and making your call center more efficient. Learn what's needed to discover and acquire the best solutions on the market.

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Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Adrian Swinscoe

OCTOBER 30, 2021

Just as digital marketers use analytics to understand their customers better, […]. The post A quick intro to people analytics and how it improves employee experience first appeared on Adrian Swinscoe. This is a guest post from Tim Ferguson, a writer and editor of Marketing Digest.

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Callminer

JUNE 24, 2020

Learn what makes customer analytics so powerful in providing actionable developmental insights to growing companies.

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Callminer

JUNE 17, 2020

Gain an understanding of the various types of text analytics in order to grasp the function of text analysis in a business context.

Text Analytics 182

Text Analytics 182

Callminer

MAY 15, 2022

Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report.

Customer Experience 182

Customer Experience 182

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Customer Think

MARCH 9, 2023

With the vast amounts of data that companies collect from various sources, including customer feedback, social media, and website analytics, it has become essential to analyze this data to gain insights into customer behavior, preferences, and needs. Among the many ways that data analytics is employed, we will […]

Customer Experience Management 126

Customer Experience Management Customer Experience Social Media Customer Feedback 126

Callminer

NOVEMBER 30, 2017

For all of the benefits of using marketing analytics, many companies and senior marketing executives continue to struggle with implementing marketing analytics and using analytics tools effectively.

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Callminer

JUNE 3, 2020

We reached out to 21 analytics professionals & business leaders to learn their most creative uses of predictive analytics in the call center.

Predictive Analytics 182

Predictive Analytics 182

Fonolo

MAY 16, 2023

Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Call center analytics provide valuable insights that can help organizations improve their operations and customer experience. Analytics are also called key performance indicators or KPIs.

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91

Callminer

OCTOBER 6, 2020

Read this blog to see how customers rate CallMiner across speech analytics, contact center operations and quality of support on G2.

Contact Center 345

Contact Center 345

Callminer

MAY 12, 2020

An investment in speech analytics technology is a big one. Here’s a look at everything you need to consider before you make your purchasing decision.

Technology 182

Technology Technology 182

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Consumer expectations today are higher than ever. Download the Whitepaper.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Callminer

SEPTEMBER 1, 2021

CallMiner, CTO, Jeff Gallino, unpacks the recent M&A activity around conversation analytics, answering “why now?” and providing input for how to navigate this complex landscape.

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Execs In The Know

MARCH 4, 2022

While analytics for single-touchpoint, single-channel interactions provide valuable insights into the effectiveness of your messaging at that juncture, they fall short of painting the full picture. Here’s what you need to know about customer journey analytics, its benefits, and how it works. Definition of Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. But if you want to drive behavior based on given interactions with your brand as they happen, then real-time marketing analytics is the friend you never knew you always wanted.

Gaming 124

Gaming Technology Technology Customer Experience 124

Callminer

JUNE 13, 2017

The simplest way to improve your interaction analytics is through specialized interaction analytics software, which analyzes data on your behalf.

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Intercom, Inc.

AUGUST 3, 2021

Fast growth means we’re trying to answer questions that constantly change, which is why we’ve created a new function called Team RAD – Research, Analytics, and Data Science, which I have the privilege of leading. We hold a high bar for the quality of our research and analytics. Research and data science, combined.

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Callminer

MAY 14, 2019

Let’s look at why it’s attractive on the surface to undertake DIY speech analytics and the pitfalls companies we work with have encountered when they have tried.

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Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Unstructured Data 100

Unstructured Data Machine Learning Contact Center AI 100

Callminer

AUGUST 12, 2019

These expert tips and best practices on leveraging customer experience analytics will help you leverage CX analytics to the fullest potential.

Customer Experience 182

Customer Experience CX 182